Sigma Please go to page 473 in your textbook. You will find a case scenario to r

Question

Sigma Please go to page 473 in your textbook. You will find a case scenario to read about Sigma. After reading, thoroughly answer the following questions (most are from the text but a couple may not be):

By rejecting or disposing of lenses that do not meet specifications, which of the four types of organizational systems control is Sigma applying?

Explain the role customer feedback regarding Sigma’s previous lenses played in improving the company’s new products.

How did Sigma use the feedback process between internal departments to execute its Global Vision?

Outline and explain how Sigma used the control systems process to improve product quality.

Do you agree with the systems process strategy CEO Kazuto Yamaki used? Would you have done anything differently? Explain.

How do ethics play into Sigma’s decision to keep a lean operation and small staff while increasingly growing its use of machines and technology for manufacturing purposes? Research interviews from Sigma CEO Kazuto Yamaki for more information and perspective.

Was the change at Sigma strategic or operational? Explain.

How does communication factor into the case? Explain its importance during a period of change in an organization.

Explanation / Answer

LEAN SIX SIGMA

Lean six sigma is simply a process for solving a problem. it is a system of management that results in a steady pulping of projects that are ready to improvement.

once projects are selected, improvement team use dmaic to refin projects and deliver quantified sustainable results

DMAIC METHODOLOGY

DEFINE: In this phase the lean sigma improvemnet process. it consists of defining the problem, the goal, the processs and the cusomer like

·        project charter

·        voice of the customer

·        sipoc

MEASURE : In this the team focuses on data collections like

·        select measure

·        data collection planning

·        operational definintions

·        baseline data

ANALYZE: the team review the data collection during the measure phase. the goal is to narrow down and verify root causes of waste and defects.

·        process analysis

·        brainstroom root causes

·        pareto charts

·        develope hypothesis

IMPROVE:team move on to the solution development

·        create fllow

·        mistalke- proofing

·        visual mangaement

CONTROL: The final phase of the elan sigma is contol in which team focuses on how to sustain newly acheived improvemnet by passing it on to other employees

·        process control plan

·        monitoring and response plan

·        documentation & story board

EXPLAIN THE ROLE CUSTOMER FEEDBACK REGARDING SIGMA’S PREVIOUS LENSES PLAYED IN IMPROVING THE COMPANY’S NEW PRODUCTS.

Customer feedback management is the process by which customer feedback is incorporate into operational process. By managing feedback so it is an input to operational process. customer feedback management tools facilitate cfm processes and are designed to make feedback actionable. cfm is a process based on the systematic collection of customer feedback data, the analysis of the data, and defined dissemination and follow-up actions. when done correctly, cfm can place individual customer feedback data (both response data and profile data) into the hands of the one person in your company, in real-time, who is most able to use that data to further your business objectives.

One way to approach an organization improvement is to use six sigma “one of the most frequently discussed frustrations,” customer feedback management is clearly a hot topic. Companies are being challenged to grow without spending on marketing, larger sales forces or other infrastructure.

"Feedback management technologies will be the top investment in 2009 to improve the customer experience ... in both a down economy where retention is key and a buoyant economy where growth is desired, customer experience remains a critical factor."

OBJECTIVES DRIVE CFM IMPLEMENTATION

Data collection might focus on identifying dissatisfied customers and understanding the reasons for it.

• Analysis could focus on identifying specific important accounts with below average satisfaction ratings.

• Data dissemination might focus on providing affected account managers with their "low satisfaction" accounts, contacts and stated reasons for being dissatisfied.

• Follow up actions might focus on your account managers reaching out to "low satisfaction" customers with questions, additional technical support, product or service promotions or other ameliorating actions.

HOW DID SIGMA USE THE FEEDBACK PROCESS BETWEEN INTERNAL DEPARTMENTS TO EXECUTE ITS GLOBAL VISION?

Measurement systems, nonconformity reports, business strategies and supplier problems are good places to look when trying to choose a six sigma project and provide an opportunity to use customer complaints as a means to initiate improvement projects. manufacturing organizations typically don’t use customer input as a means to improve designs and processes because they lack formal processes that facilitate transfer of the feedback.(12) it is important for these processes to be established when using customer feedback as a means for selecting six sigma projects.

1.      Identify black belt (bb) projects managed in early stages of the overall six sigma process.

2.      Create project hoppers that contain new projects for bbs to start.

3.      Decide if the project portfolio meets the organization’s strategic improvement needs.

4.      Implement an improvement system designed to manage the organization’s improvement efforts, including six sigma projects.

Strategic development: ensures the product portfolio is competitive. process inputs include present and possible future customer needs, analyses of market opportunities, on-site technology opportunities, analyses of competitors, company directives and society regulations. process outputs include product portfolio strategies and phantom turbine specifications, which are products the company should be able to develop within two, five or 10 years.

BASE DEVELOPMENT: process inputs include phantom turbine specifications, and process outputs include technologies, components, subsystems and competencies or means for the development of future gas turbines projects.

NPDP: process inputs include product development specifications from the product portfolio strategies and predeveloped components and subsystems from the base development. process outputs include verified products that are either new or improved. this process has several checkpoints. for example, effort is put on managing reviews, designing workflows, documenting instructions, setting criteria, developing guidelines and designing software and hardware tools. these documents are available on the company intranet.

FAULT HANDLING: transfers customer dissatisfaction feedback, codified as product faults or nonconformances. this process has several customers and objectives, which will be described in the next section.

GLOBAL VISION

Art lenses are designed with a focus on sophisticated optical performance and abundant expressive power, to deliver high-level artistic expression. from the original 35mm f1.4, to the more recent 50mm f1.4, and 24-105mm, and a trio of fast primes for compacts, these are razor-sharp lenses that elevate the experience and offer remarkable image quality.

CONTEMPORARY LENSES

Feature the very latest technology, and combining optical performance with compactness. the high-performance contemporary line covers a wide range of needs. the just-announced hyper-tele 150-600mm f5-6.3 dg os hsm | c and 18-300 | c joins the 18-200mm f3.5-6.3 and my personally most-used of all the sgv lens, the17-70mm f2.8-4.0.

sports lenses

offer sophisticated optical performance and expressiveness, to deliver high action-capture performance, enabling photographers to get exactly the shots they want. long-reach, rugged builds, ultimate customization, and outstanding image quality are the hallmarks of the sports line, represented by two all-stars, the 120-300mm f2.8 and the 150-600mm f5-6.3 | s.

With fourteen lenses now budged as contemporary, art, or sports, the sigma global vision has gained significant appreciation among photographers. We’re no longer finding ourselves having to explain what an “art”, a “contemporary”, or a “sports lens” is; instead, fans now anxiously await and celebrate each new lens announcement. and while we do not make a habit of publicly discussing the product roadmap; i can tell everyone that we do greatly  

OUTLINE AND EXPLAIN HOW SIGMA USED THE CONTROL SYSTEMS PROCESS TO IMPROVE PRODUCT QUALITY.

The six sigma quality improvement plan template has seriously saved millions of dollars for many businesses. This has been achieved simply by reducing the defects and errors in product development procedures. it is something that can improve customer satisfaction as well. all that is needed is a basic understanding of the six sigma quality improvementapproach and principles. in a nutshell, six sigma is a systematic approach in order to address the errors that plays a significant role in enhancing business profitability and overall business performance.

SIGNIFICANT BENEFITS OF SIX SIGMA QUALITY IMPROVEMENT METHODS

It doesn’t matter whether it is a manufacturing or healthcare business, they all strive hard to achieve quality improvement goals. over the years, businesses adopted different methods in order to improve, control and manage the quality of their products and services, but none of the quality management methods could rival six sigma. it has surpassed all the other methods in growing popularity as it emphasizes more on utilization of statistical methods. let us take a look at some of the major benefits-

1.      In order to improve the entire process, six sigma does the required things better and faster, that too at a much lower cost.

2.      This quality improvement methodology can be employed in various facets of business, right from human resource to production and order entry to technical support with utmost ease and convenience.

3.      The best part of adopting six sigma approach is getting a clear focus on quality improvement methods that are extremely crucial to the valuable customers.

4.      It can wonderfully eliminate the process variation and also inconsistency.

5.      This methodology is known to bring about active participation of top management.

PHILOSOPHY OF SIX SIGMA QUALITY IMPROVEMENT

The six sigma approach is designed to give answers to certain questions that can prove to be of great help to achieve quality improvement plan and goals.

·        Six sigma lets you know what is crucial to your potential customers. the primary objective is to encourage focus on what is important for customers and how to achieve the same.

·        It also helps to acquire a robust foothold in the niche marketplace by enabling you to evaluate how well you are performing today.

·        If you know how to leverage facts and data, it becomes easier than ever to fulfill the quality improvement needs. they say facts and data are the backbone of six sigma. by leveraging facts and data, you can eliminate personal reactions and preferences that are considered as stumbling blocks.

·        Last of all, the six sigma approach is all about finding the best ways to sustain the improvement.

DO YOU AGREE WITH THE SYSTEMS PROCESS STRATEGY CEO KAZUTO YAMAKI USED? WOULD YOU HAVE DONE ANYTHING DIFFERENTLY? EXPLAIN.

Yes, i agree with the strategy used by ceo kazuto yamakin because they are freely updated and anyone can own the use dock and can update the firmware of a sigma lense free of charge .

WAS THE CHANGE AT SIGMA STRATEGIC OR OPERATIONAL? EXPLAIN.

They were operational because

Increasing globalization & competitive pressures compelling organisations to

Raise their performance bar

• Consequently, Operational Excellence (OE) is high on the priority list of many

Companies

• Yet, finding ways to actually enable operational excellence remains a

Challenge

• Top companies with successful track records have discovered Lean Six

Sigma as an effective approach for operational excellence.

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