According to what you read in your textbook, all of the following are components

Question

According to what you read in your textbook, all of the following are components of the GAP model except:
a. The discrepancy between delighting or pleasing customers and total customer service and satisfaction.
b. The discrepancy between management's perceptions of what features constitute a target level of quality and the task of translating these perceptions into executable specifications.
c. The discrepancy between quality specifications documented in operating and training manuals and plans and their implementation.
d. The difference between the customer's ideas, expectations, and perceptions.

At a gas station, a diesel pump nozzle that will not fit into a non-diesel automobile is an example of ____?
a. Kaizen blitz
b. dpmo
c. Poka-yoke
d. External failure device
e. All of the above

At Scorla Automobiles, a few machines in the assembly section were faulty and had to be shut down till they were repaired. This reduced the output of automobiles for the quarter. In this case, the costs incurred by Scorla Automobiles for repairing the machines are an example of _____.

a. prevention costs
b. appraisal costs
c. internal failure costs
d. external failure costs
e. none of the above

Which of the following is not a part of Philip Crosby's philosophy of quality?

a. Quality means conformance to requirements but not elegance.
b. The only performance standard is Six Sigma.
c. There is no such thing as a quality problem.
d. The only performance measurement is the cost of quality, which is the expense of non-conformance.

Alex, the manager at Rues and West Inc., wants to know the sequence of the production process in the company to determine if any process can be combined or eliminated. In this case, a _____ will suit Alex's requirement.
a. run chart
b. scatter gram
c. check sheet
d. histogram
e. flow chart

Explanation / Answer

By describing supply chains using process modeling building blocks, the model can be used to describe supply chains that are very simple or very complex using a common set of definitions. As a result, disparate industries can be linked to describe the depth and breadth of virtually any supply chain.

SCOR is based on six distinct management processes: Plan, Source, Make, Deliver, Return, and Enable.[4][5]

Related Questions

Navigate

• Browse (All)
• Browse A
• Subjects

Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.