• Question 19 0 out of 2 points A knowledgebase for the help desk is what? Quest

Question

• Question 19 0 out of 2 points A knowledgebase for the help desk is what?

Question 28 0 out of 2 points What is the advantage of using a Web Service? •

Question 56 0 out of 2 points __________ is a term used to ensure that the same process is used throughout all locations of an organization.

Question 57 0 out of 2 points "The following are drivers of globalization, except:" •

Question 58 0 out of 2 points Business process engineering encourages personnel within businesses to improve upon their methods by ______. •

Question 59 0 out of 2 points Which of the following represents the phases in the SDLC? •

Question 60 0 out of 2 points "In the Porter’s Five Forces model, the threat of substitute products refers to ______."

Explanation / Answer

19. A knowledge base for the help desk is a widespread storehouse of the resolutions that are accepted as correct and most effective. It helps the person who actually uses a particular product with easy to use guide.

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