Think of a business or service that you have interacted with recently that lacke

Question

Think of a business or service that you have interacted with recently that lacked productivity. For example, perhaps you experienced service at a restaurant that was very slow, even though there seemed to be enough servers to handle the patrons. Or maybe you had to wait six hours to get your tires changed. Describe the situation. How would you use partial productivity and multi factor productivity measures to help understand where productivity can be improved at these businesses? What would higher productivity mean to the business or service? Think of a business or service that you have interacted with recently that lacked productivity. For example, perhaps you experienced service at a restaurant that was very slow, even though there seemed to be enough servers to handle the patrons. Or maybe you had to wait six hours to get your tires changed. Describe the situation. How would you use partial productivity and multi factor productivity measures to help understand where productivity can be improved at these businesses? What would higher productivity mean to the business or service?

Explanation / Answer

Once I visited a mobile phone service center for getting my mobile repaired which was under warranty. The procedure to follow it was very ineffective. I told them that my mobile wasn't charging so they opened up the whole phone rather than just taking it with another charger. After assembling the mobile phone service center person was trying to find the problem without plugging a new charger in the mobile phone . After struggling for a while, he finally put in a new charger and the phone started charging. Later he came to know that the charger was faulty rather than he opened up the whole mobile phone without even checking the basic problem of charging.
This is not the very first time I am visiting this service center and getting the same response. Last year my phone's LCD screen was not behaving properly so I took it to the service center and another person from the same service center dissembled the whole phone and removed the LCD screen. Later it was sent to the higher authorities as the problem cannot be solved by the service center people. Later the report came from the service center which was located at the regional level. The strip that connects board to the LCD was faulty and it was a very common check to be done whenever a new phone arrives in a service center with the LCD issue.

In this specific situations there were enough people in the service center as well as the training was also provided but negligence of the work and lack of supervising was very effective in creating an unresponsive working environment which was directly reducing the overall efficiency as well as productivity of the service center. If the service center people work properly supervised and the training was properly provided through the training system and they should have followed up procedure to open and dissemble the mobile phones, productivity of the service center could have been largely increased then the number of issues faced by the service center would also decrease.
Negligence of supervision as well as laziness to what the work due to lack of supervision creates this kind of problem undefined if the service center is properly curated then these problems would not occur and the customer would experience a better service.

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