The Beach Dude (BD) employs a legion of current and former surfers as salespeopl
ID: 3779759 • Letter: T
Question
The Beach Dude (BD) employs a legion of current and former surfers as salespeople who push its surfing-oriented products to various customers (usually retail outlets). This case describes BD’s sales and collection process. Each BD salesperson works with a specific group of customers throughout the year. In fact, they often surf with their customers to try out the latest surf gear. The BD salespeople act laid-back, but they work hard for their sales. Each sale often involves hours of surfing with their customers while the customers sample all the latest surf wear. Since BD makes the best surfing products, the customers look forward to the visits from the BD salespeople. And, they often buy a lot of gear. Each sale is identified by unique invoice# and usually involves many different products. Customers pay for each sale in full within 30 days, but they can combine payments for multiple sales. BD manages their clothing inventory by item (e.g., XL BD surfer logo t-shirts), identified by product #, but it also classifies the items by clothing line (the lines are differentiated by price points as well as the intended use of the clothing, e.g., surfing products, casual wear, etc.).
a. Draw a business process model that describes the Beach Dudes sales and collection process. Use either Powerpoint, Visio, or Word. Your model should show resources, events, and agents as well as cardinalities.
b. Using Microsoft Access, implement a relational database from your model. Identify at least 3 fields per table. Your database should have tables, forms and at least one query.
Explanation / Answer
PMInstitute.org[4] defines Business method Management as:
the definition, improvement and management of a firm's end-to-end enterprise business processes so as to attain 3 outcomes crucial to a performance-based, customer-driven firm: 1) clarity on strategic direction, 2) alignment of the firm's resources, and 3) magnified discipline in daily operations.[5]
The work flow Management Coalition,[6] BPM.com[7] different|and several other} other sources[8] have return to agreement on the subsequent definition:
Business method Management (BPM) could be a discipline involving any combination of modeling, automation, execution, control, mensuration and improvement of commercial activity flows, in support of enterprise goals, spanning systems, employees, customers and partners at intervals and on the far side the enterprise boundaries.
The Association Of Business method Management Professionals[9] defines M.M. as:
Business method Management (BPM) could be a disciplined approach to spot, design, execute, document, measure, monitor, and management each machine-driven and non-automated business processes to attain consistent, targeted results aligned with AN organization’s strategic goals. M.M. involves the deliberate, cooperative and more and more technology-aided definition, improvement, innovation, and management of end-to-end business processes that drive business results, produce worth, and change a company to fulfill its business objectives with a lot of gracefulness. M.M. permits AN enterprise to align its business processes to its business strategy, resulting in effective overall company performance through enhancements of specific work activities either at intervals a particular department, across the enterprise, or between organizations.
Gartner defines Business method management (BPM) as:
"the discipline of managing processes (rather than tasks) because the suggests that for rising business performance outcomes and operational gracefulness. Processes span structure boundaries, linking along folks, data flows, systems and alternative assets to make and deliver worth to customers and constituents."[10]
It is common to confuse M.M. with a M.M. Suite (BPMS). M.M. could be a skilled discipline done by folks, whereas a M.M.S could be a technological suite of tools designed to assist the BPM professionals accomplish their goals. M.M. ought to conjointly not be confused with AN application or resolution developed to support a selected method. Suites and solutions represent ways in which of automating business processes, however automation is merely one side of M.M..
Changes in business method management
Related Questions
Navigate
Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.