Your manager has asked you to create a web portal for your company’s customers,
ID: 3778094 • Letter: Y
Question
Your manager has asked you to create a web portal for your company’s customers, where they can place orders for the products and services they wish to purchase. Today, customers call and place orders with your company’s call center, where professional customer service representatives perform the order entry. Your first thought is to web-enable the system used by the customer service reps. What problems and challenges might you face if you simply made an order entry application designed for professional use available to the public? Describe the study you would conduct to create a customer-friendly order entry web application that gets the job done. You also want to let customers place orders using Smartphones and tablets. Do you want to use a responsive website, create a custom “app,” or do both? Justify your choices.
Cite two to three pertinent scholarly or trade journal articles in your response to support web portal development. References must be cited following APA format
Explanation / Answer
--->--If an order entry application is designed then it may cost following problems:
1.Inconsistency in entered data ormiskeying information.
2.Training Cost may be large.
3.Reduced Information sharing.
4.Reduced Customer services.
5.Time Consuming to produce reports.
6.Less Secure
7.Duplicated Data may occur.
-->To create customer friendly order entry application:
1.Build Value around fields. i.e. put why to use subfields.
2.Keep the page simple.
3.Break up the purchasing orderinto steps.
4.Make clear and secure policies.
5.Make easy password recovery.
--->Asking for resposive website or custom app is like should I travel with car or bike. Well it depends on your own choice.
The responsive web design requires internet connection as it works from browser,so your product wont be available at all time.
Where as native apps are better but are more costly.As it requires a design team to design the structure and all things.
I would preffer responsive web design as it is ONE SIZE FITS ALL solution type.
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