A good strategy to use in conflict resolution when both the outcome and the rela

Question

A good strategy to use in conflict resolution when both the outcome and the relationship is important to you is to:

A. Accommodate

B. Collaborate

C. Compete

D. Compromise

29.          A good strategy to use in conflict resolution when the outcome and the relationship are somewhat important to you, or outside forces dictate, is to:        

A. Accommodate      

B. Avoid

C. Compete

D. Compromise

30.          If a buyer’s reservation point is less than the seller’s reservation point, this is known as a:

A. Negative bargaining zone

                B. Positive bargaining zone

                C. Proactive bargaining zone

                D. Point of “No-Sale”

Explanation / Answer

1.

Option D, Compromise

SInce, both outcome and relationship is important, we should compromise and quickly reach a solution which please both parties and exceute that solution. This will give a favourable outcome and save the relationship.

29.

Option C. Compete

when outcome and the relationship are somewhat important to you, or outside forces dictate then competing would be a better strategy. Since both relationship and outcome is not very important you should compete with the other person and not compromise or accomodate.

30.

Option A, Negative bargaining zone

When  buyer’s reservation point is less than the seller’s reservation point it is known as negative reservation zone. settlement could happen but it is difficult. Both parties generally walk away from this situation.

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