10.2. In one large company making consumer durable products, the chief inspector

Question

10.2. In one large company making consumer durable products, the chief inspector operated on the principle that disposition of nonconforming lots of components must be done in only three ways: (1) by scrapping them, (2) by repairing them to bring them into confor- mance, or (3) by securing a waiver from the design department. What she did not permit was a tryout to see whether the components were usable despite nonconformance. Her stated reason was that if she authorized such tryouts, the production people would devote their energies to tryouts rather than to making the components right in the first place. What do you think of this approach?

Explanation / Answer

I would agree with her approach reason being:

- Clarity of thought: She is clear on what the outcome needs to be and emphazises on quality right from the production stage itself

- Quality: Using components in spite of non conformance would lead to serious quality issues with the product. Hence she is trying to prevent the same

- Cost saving: Trying of things which does not add value to the organisation is definitely a cost and she has saved the same

- Time saving: Producing defective products and then checking on the same involves lot of time which is a waste.

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