Paragraph Styles 4.4 Develop work schedule for part-time workers (20 points) The

Question

Paragraph Styles 4.4 Develop work schedule for part-time workers (20 points) The manager at a hotel front desk tries to manage his wockforce more efficiently The table and figure week based on customer demand vaniations. The botel front desk usually employed enough CSRs to meet peak demands on Fridays. However, CSRs have lots of idle time on lower demand days (Tue. And Thu) The manager is considering hiring part time (PT) CSRs to reduce costs The Objective: 1) Meet the min number of CSR requirement each day below shows the customer service representative (CSR) requirement for a typical 2) Hire the min number of par-time CSRs necessary Management has decided 1) Reduce the full-time CSR to a level that just meets the demand for Tue QFT CSRs) 2) PT CSRs work 2 or 3 days per week Prepare a work schedule for part-time CSRs Fri DayM # of CSR T Mon Tue WedThu

Explanation / Answer

Day Mon Tue Wed Thu Fri # of CSR required 6 2 5 3 7 Full time CSR required 2 2 2 2 2 Part time CSR required 4 0 3 1 5 a) Minimum number of PT CSRs to be hired is 1, as per demand schedule b) PT CSR required 5 4 3 2 1 0 Mon Tue Wed Thu Fri c) CSR ID Mon Tue Wed Thu Fri 1 X X X X 2 X X X 3 X X X 4 X X 5 X

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