43. Why s CRM one of the most valuable assets a company can acquire? a. Since or

Question

43. Why s CRM one of the most valuable assets a company can acquire? a. Since organizations have not been successful n implementing SCM systems, they haveturned their resources towards CRM CRM has proven to increase customer loyaty and retention and an organization's profitability ts easy for a company to steal their competitors loyal and devoted customers, therefore companies need a viable process for targeting b. c. competitor's customens d, without CRM t mpossible to effectively manage or cross-sell products to customers 44. Which of the following represents operational CRM? a. Supports traditional transactional processing b. Supports day-to-day tront-office operations G. Supports operations that deal directly with the customers d. All of the above 45. Which of the following is not one of the three most common core ERP components focusing on nternal operations? a. Accounting and finance b. Production and materials management c Business ntelligence d. Human resources 46. Which activities do human resource components perform? a. Track employee nformation ncluding payroll, benefits, compensation, performance assessment, and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities b. Handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control Manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting,and asset management. c. d. None of the above 47. Which of the following describes an ERP system? a. b. c. ERP systems provide a foundation for collaboration between departments ERP systems enable peaple in different business areas to communicate ERP systems have been widely adopted in large organizations to store critsical knowledge used to make the decisions that drive the organization's d. All of the above

Explanation / Answer

CRM has proven to increase customer loyalty and retention and an organisations profitability

Explanation- CRM has been a very effective tool for increasing your overall customer loyalty and to maintain relations between the customer and Organisation for retaining the overall profitability of the specific organisation.

All of the above

Explanation- operational CRM offers all of the above mentioned things. Without this specific things, CRM cannot work.

Business intelligence

A. Track employee information including payroll, benefits, compensation, performance assessment, and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities.

All of these

Explanation- above given options are directly indicating towards the ERP system and collaboration between the departments as well as communication while while adopting the critical store knowledge are some of the major eRP systems which are being used in the organisations.

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