1- Geometrica designs and builds domes and space frames for large buildings. Whi
ID: 375099 • Letter: 1
Question
1- Geometrica designs and builds domes and space frames for large buildings. While the company had developed quality standards over time to respond to different client problems and training needs, it lacked a unified quality system, and its global client base wanted assurance that Geometrica met an established international standard for quality. Which of the following was an appropriate step for this company to take?
A- Reform its accounting and financial reporting systems to comply with Sarbanes-Oxley
B- Establish and document a quality management system to comply with ISO 9000
(2)
Management at Work
You are the new Fleet Manager at XpressShip, a package delivery company. As your first project, your boss has asked that you to look into implementing an electronic monitoring system for the fleet of 2,000 trucks your company owns. The company has received multiple complaint calls from customers and residents in neighborhoods complaining that delivery trucks are driving above the speed limit as well as not making complete stops at stop signs. Naturally, your company wants drivers to practice safe driving habits and obey all traffic laws. You know that telematics have been used by other companies with fleets of cars or trucks and it will allow your company to not only track drivers’ speed, but also the number of hard braking incidents, if drivers record on hand held devices while driving, and drivers’ seat belt use. Tracking these items can help reduce accidents while improving safety and customer service. You find that a simple computer can be installed in each vehicle. When the drivers return at the end of the day, the telematics information from each vehicle will be uploaded to a master computer where a software program will generate a report with results on the variables you have selected.
Several months after the telematics installation, three of your company’s top drivers stop by your office. They raise concerns that the telematics are not collecting accurate data. At separate times, each of them has been written up as a result of information collected by the vehicle computers. Ted, who has worked for the company for 14 years says, “I was written up for not wearing my seat belt. I always wear my seat belt. My wife would kill me if I didn’t!”
(Q): As a manager, how would you handle this situation? Check all that apply.
A- Do nothing. XpressShip has invested heavily in telematics and its usage is a priority for upper management
B- Agree to look into the matter and suspend all disciplinary action resulting from telematics information
C- Send out an all company memo explaining that XpressShip is committed to requiring safe driving habits and your company has a zero-tolerance policy for violators
D- Agree to use telematics data for new hires only
Explanation / Answer
Answer- B- Establish and document a quality management system to comply with ISO 9000. ISO 9000 is a quality management standard which helps the organizations to ensure that they meet the customer requirements while meeting the regulatory requirements related to the product. In the above case, as the company wants to establish international standard for quality, establishing a quality management system to comply with ISO 9000 would be appropriate. Answer- B- Agree to look into the matter and suspend all disciplinary action resulting from telematics information & C- Send out an all company memo explaining that XpressShip is committed to requiring safe driving habits and your company has a zero-tolerance policy for violators. As the employees are complaining about the inaccurate data from the machine, it is very important to a proper investigation and find out the flaws before penalizing the employees. Also, a formal communication regarding the Company’s policy for violators has to send so that employees will be aware of the policies too.
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