In this case the woman passenger was dragged off Southwest Airlines after she sa

Question

In this case the woman passenger was dragged off Southwest Airlines after she said that she was severely allergic to animals. As there were two dogs on board the crew requested the woman to leave the plane and on her refusal she was dragged off.

First of all Southwest Airlines should issue a public apology to the woman for ill treating her. Secondly the airline should reimburse the woman passenger for the cost of her flight as well as any other incidental expenses. Both these measures will act as a damage control measure and will send out the message that for the airlines its customers are important.

Thirdly the airline should put in place a strict policy to separate animals from flyers who have an allergy. Lastly the airline should notify in advance all the passengers about any animals that will be on board.

Explanation / Answer

What should southwest Airlines do in response to the woman’s complaint about how she was treated during the flight?

Southwest should create a policy of banning nail polish remover and nail polish on flights. The airline should not reimburse the woman in any way because she acted rudely to one of the employees.

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