*The class scenario assumes that the organization is a college campus. Help Desk
ID: 3740281 • Letter: #
Question
*The class scenario assumes that the organization is a college campus.
Help Desk Using the class scenario, develop a business case for the hypothetical outsourcing of the SIT IT functions. Background: The SIT currently uses up to three student work-studies to provide the internal help desk functions. What if we hired local non-student individuals instead? Elements to include in this 3) business case are as follows: a. An alternative s analysis that compares existing internal operations to an outsourced external b. c. service provider. A reasonably-estimated cost-benefit analysis for each of the alternatives. A reasona bly-estimated return on investment calculation for each of the alternatives.Explanation / Answer
1.factors for analysis
factors
students
inhouse
outsourced
Cost effectiveness
3
More-cost
Less-cost
Service quality
3
Yes/no
Yes/No
Work stress
3
not
depends
tendering
3
More-time cosuming
2. cost-benefit analysis:
Cost in rupees
factors
students
inhouse
outsourced
Annual Payment staff
240000
Cost for supplying equipments
100000
Salary 30x8000x12
2,780,000
Provident fund campus 18%
478400
Material cost
-----
------
Total cost to campus
3258000
340000
Net cost saving
2918400
Percentage of net cost saving is
89.5%
Note: 89.5% savings on outsourcing
3. return on investment
Invested amount will be returned on outsourcing if performance of service is good and students satifactory.
Conclusion: outsourcing of SIT IT help desk is best solution with management walk through.
factors
students
inhouse
outsourced
Cost effectiveness
3
More-cost
Less-cost
Service quality
3
Yes/no
Yes/No
Work stress
3
not
depends
tendering
3
More-time cosuming
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