Q1) The critical issues in the case include - Data security breach which resulte

Question

Q1) The critical issues in the case include -

Data security breach which resulted in compromising of personal data of play station customers which included customer personal details like names, birth dates, addresses etc. The total number of affected customers is around 100 million. The stakeholders include customers, investors, employees and management.

Q2) Sony can learn the importance of upgrading systems and implementing data privacy and security measures to protect the personal data of customers and the private data of the firm. Cost of implementing the data security measures and systems might be high but the security breach would cost millions of dollars due to leaving customers.

Q3) Sony has compensated PSN consumers by offering them free games and privacy protection software managed by a private security firm for certain period of time till Sony restored its services and implemented new data security measures.

Q4) Sony can gain consumer confidence in products -

Q5) Sony should use the latest data and privacy protection softwares which include encryption etc. along with new and upgraded version of the gaming software to protect customer private data.

Q6) Sony need to make communication to -

Q7) Sony can regain the trust of its most valued consumers -

Q8) The long-term effects of PSN hack for Sony include -

Q9) Sony should have been more quicker in its response and confident in its approach to handle the issue and communicate it to the customers to whom it should have given assurance. It should have a risk mitigation plan in place and would have engaged its IT team to work towards restoring its services on an immediate basis.

Explanation / Answer

COPY AND PASTE THE CHEGG LINK BELOW and read this SONY data breach article then answer the questions that follow:

http://www.chegg.com/homework-help/sony-world-s-largest-data-breach-case-studyon-april-19-2011-chapter-8-problem-1csq-solution-9780133401714-exc

1. What are the critical issues in this case? Who are the stakeholders?

2. What can Sony learn from other similar scenarios?

3. How will Sony compensate PSN consumers for this malfunction?

4. How can Sony not lose consumer confidence in products?

5. How should Sony handle the regulatory environment surrounding data theft protection?

6. What communications should Sony make and to whom?

7. What can Sony do to regain the trust of its most valued consumers?

8. What are long-term effects of the PSN hack likely to be for Sony?

9. Do you think that Sony could have responded in any other way to the discovery that they had been hacked?

http://www.chegg.com/homework-help/sony-world-s-largest-data-breach-case-studyon-april-19-2011-chapter-8-problem-1CSQ-solution-9780133401714-exc

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