Five activities Lisa could do to improve the group dynamics are 1) Know and unde
ID: 373485 • Letter: F
Question
Five activities Lisa could do to improve the group dynamics are
1) Know and understand the Team
2) Identify trouble in the team, where if she notices that one member of your team has adopted a behaviour that's affecting the group unhelpfully, act quickly to challenge it.
3) Understand the role of individuals in the group.
4) Break Down the Barriers within the team
5) Focus and improve the Communication within the team
6) Have performed based incentives, like zero error bonus.
As this is a new Team, it is highly likely that Lisa would use Tuckman theory for Motivation:
It starts with Forming the group, where She as a manager, will define each and every task and will make everyone dependable on her for guidance and direction.
Next step is the storming , where clarity of purpose increases but plenty of uncertainties persist. Cliques and factions form and there may be power struggles. The team needs to be focused on its goals to avoid becoming distracted by relationships and emotional issues.
The next step is norming where Lisa would become a facilitator, and people accept their roles, responsibilities and decisions are taken by the group and small decisions are taken by individuals and the commitment and unity is strong.
And on the finally the stage of performing where the team is more strategically aware, the team knows clearly why it is doing what it is doing. The team has a shared vision and is able to stand on its own feet with no interference or participation from the leader. There is a focus on over-achieving goals, and the team makes most of the decisions against criteria agreed with the leader. The team has a high degree of autonomy.
Explanation / Answer
Juan and Al were new employees at an upscale grocery store on Hennepin Ave. in Minneapolis. Both worked in the deli—they were among the 20 people who worked on the first shift. First shifters were a hearty group—they arrived at 5am to prepare, then sell, the foods that stocked the deli. Frank made daily food orders from local vendors, while Al other took take-out orders at the deli and arranged their delivery. Their manager, Lisa, noticed that there were a lot of mistakes and misunderstandings among the group; Frank often ordered the wrong food in wrong amounts, while Al missed deliveries because of back-ups. All of this was wearing on relationships and there was fighting among the group; Lisa needed to work on improving group dynamics. Name five activities that Lisa could do to improve the group dynamics among the deli’s first shift and name the concept or theory that Lisa would be demonstrating for each.
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