1. Content: Introduction of customer, its definition Role of customer in any bus

ID: 373236 • Letter: 1

Question

1. Content:

Introduction of customer, its definition
Role of customer in any business activity
Various methods of integrating customer’s expectations with business objectives
Suggestions of different ways to retain the customer in the business activity
Approaches to various methods of enhancing of customer base
A case study analysis of an ideal customer service undertaken by any enterprise
References
2. References: State different sources from which the above presentation has been covered (cannot be mentioned here as per Chegg policy)

3. Activity:

Various simulation activity could be played in the class in order to ensure if the trainees have well-understood the above presentation.
One of such activities would be to divide the trainees into a certain team of members, say 4 or above in number. Provide them with glue, newspapers and scissors and ask them to prepare a Hat and present it before the trainer. Grant them about 20 minutes to accomplish the task. At the end of the task, when the evaluation takes place, that team shall get the maximum number who at least makes an effort to ask the Trainer as to what kind of Hat he/she is looking for as an order to the team. This shall be the most essential step of evaluation since most of the teams, out of excitement and with given time constraints, shall not be approaching the trainers and coming up with every possible type of innovative hats without keeping on mind the preferences of the customers, here, the trainers.
4. Objective: To make understand the trainee all the relevant aspects and importance of maintaining a healthy customer relations and how to walk an extra mile to delight the customers.

5. Feedback: A feedback form could be generated and circulated to the Trainees in order to examine their soundness in the concepts taught in the activity and how do they rate the Trainer.

Explanation / Answer

I am working in leadership training, i need to know how i write the below points:

1- Instructional Strategy

Objectives logically clustered and sequenced.

Pre-instructional activities: Motivational strategies, objectives, any student groupings, appropriate media selection

Assessment activities: Pre-testing, practice tests, posttest descriptions, any student groupings and appropriate media selections

Follow-Through activities: Description of memory aids provided, strategies used to facilitate transfer, student groupings and appropriate media selections.

Content presentation: Brief description of content, examples that will be provided, any student groupings and appropriate media selections

Cluster #

Performance Objectives

Content Presentation (What you will teach/ what students will actually learn)

Examples

Student Participation

(Practice Items)

Feedback

(feedback students will receive)

2- Selecting and Developing Instructional Materials:

Describe any existing materials that match up with instructional strategy

Describe the materials that will be developed

Describes roles in the development and delivery process.

Provide draft materials and/or prototypes you might produce to try out prior to full-blown development

Session (Cluster)

Objectives

Domain of Learning

Media Selections and Student Groupings

Delivery System(s)