You’re doing systems administration work for Dewgood. Evaluate their current IT
ID: 3721792 • Letter: Y
Question
You’re doing systems administration work for Dewgood. Evaluate their current IT infrastructure needs and limitations, then provide at least five process improvements and rationale behind those improvements. Please write a 200-400 word process review for this consultation. Remember, there’s no right or wrong answer, but you should provide your reasoning to be eligible for full credit. Non-profit Company: Dewgood is a small, local non-profit company of 50 employees. They hired you as the sole IT person in the company. The HR person tells you when they need a new computer for an employee. Currently, computers are purchased directly in a physical store on the day that an employee is hired. This is due to budget reasons, as they can’t keep extra stock in the store. The company has a single server with multiple services on it, a file server, and email. They don’t currently have a messaging system in place. When a new employee is hired, you have to do an orientation with them for login. You’re also responsible for installing all the software they need on their machine, and mapping the file server to their computer. The computers are managed through Windows Active Directory. When an employee leaves, they’re currently not disabled in the directory service. The company uses an open-source ticketing system to handle all internal requests as well as external non-profit requests. But the ticketing system is confusing and difficult to use, so lots of the employees reach out to you directly to figure out how to do things. In fact, so many things are difficult to find that employees typically ask around when they have a question. There are nightly backups in place of the file server. You store this information on a disk backup and take it home with you everyday to keep it safe in case something happens onsite. There’s also a small company website that’s hosted on the single server at the company. This website is a single html page that explains the mission of the company and provides contact information. The website has gone down many times, and no one knows what to do when it happens.
Explanation / Answer
Instead of buying one system everytime a new employee is joined, it would be good if we can purchase 2 systems at a time so that we can get some discount and also storing one extra system would not be a problem for the company. (This count should keep on increasing as the budget assigned is increasing).
Windows Active Directory provides many services, one of which is a Domain Service. This can be used to do system setup and install the softwares connected to it. Also we can set security policies so that we can check if user is active or not, what kind of access can he have if he is active.So when an employee leaves , his access can be deactivated using this service of Windows Active Directory.
As the ticketing system is an open-source software and is not working fine. We should contact application development team in the company and explain them the difficulties being faced by you with the ticketing system ask them to fix on the issues. Explain them the criticality and need of the ticketing system.
In the company website, along with the basic information of company, it is good to maintain these process improvements so that we can have a tracking of it.
We should conduct continuous discussions in the organization (with Managers and above) about the improvement initiatives, so everybody knows that they are important and at the same time knows the status of the initiatives.Also we might some ideas from them on the improvements.
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