Suppose you receive a phone call from a client in Inventory Control who cannot a

Question

Suppose you receive a phone call from a client in Inventory Control who cannot access a database on a server located in headquarters. You learn that the client can access both the internet and the printer in the Inventory Control department. The user states that she also cannot access her email or resources in other departments. Which combination of steps would be the most effective approach to troubleshooting the issue? A) Reboot all computers and network devices in Inventory Control, wait for all network devices to synchronize, and reboot servers in headquarters B) Verify IP address settings on computers in Inventory Control, verify connectivity to router, and verify information in router routing table C) Verify that servers in headquarters are operational, recycle headquarter router, and verify that Inventory Control workstations are linked to headquarters D) Restart all routers, verify that all routers are synchronized, verify that network equipment closet has power, and verify that servers are turned on I was thinking A. But I'm not sure. Can I get an explanation also?

Explanation / Answer

Answer is A.

When we restart all computers and network devices in

Inventory control, if there is any connectivity problem then it is resolved. Other wise we can detect whether it is firewall problem or other router problems.

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