Need help Promoting Total Quality Management You are a professional employed at

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Promoting Total Quality Management

You are a professional employed at a large urban medical center. You have been appointed to serve as a nonmanagerial member of a steering committee established to guide the implementation of TQM throughout the organization. The committee has been through a week of intensive education in TQM/performance improvement principles and has held the first two of what will be many weekly meetings to pave the way for translating the TQM philosophy into practical actions that can be implemented.

You are encouraged by what you have learned and experienced during these first few weeks; however, you are also conscious of the organization’s past failures with management by objectives (MBO) and quality circles, and you are aware of a fairly widespread tendency to regard such undertakings as dabbling in the latest management “flavor of the month.”

You attend the steering committee's second meeting and it ends late, leaving you only two minutes to get to your next commitment. As you leave the conference room and enter the hospital’s main corridor, a colleague, heading toward the same destination as you, falls into step beside you and asks, “What’s this total quality management all about? Looks to me like the same stuff that’s been pushed at us in different wrappers several times over the years, and it’ll probably go the same way. Nowhere. More fancy notebooks and reports that end up collecting dust.  Why should we think this will be any less of a waste of time and resources?”

You have less than two minutes available while on the move to provide your colleague with a positive response in a few sentences. Write out or record (using the recording feature above) your proposed response. Please note that although your response must be short, it should also be clear and accurate as possible. If you choose to record your response, please be sure to speak clearly and slowly so I can hear you.

Explanation / Answer

Netflix lacks bureaucratic control. It believes in clan control and manages the Organization yet so efficiently. Apple products do not disappoint you in terms of performance ever. Do you see a connection? In both the places, they have a strong Human Resource base to boost the success of the Organization. The quality of Human resource matters as much as that of the processes. But when an Organization think of quality and relates it to just a ‘waste of time and resource’, then there you can see the difference. If you involve everyone in the activity of Total quality management in an Organization, in a continual effort to improve quality and achieve customer satisfaction, you, as an employee, can taste the actual success. More than the Organization, you shall be proud to take the credit of the quality process that you built together and achieved in the system. You will benefit when the consumers spread the good word across the community about the Quality commitment that your Organization has and the moment that happens, it ensures the expansion of consumer base for your Organization’s product. They boost the sales of your Organization, you in turn gain from it. Quality will help the Organization survive in long term but for that, the employees need to regard its worth. If the efforts of quality training goes to the bin, then so does the future of the Organization and its employees.

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