Using your textbook, LIRN-based research, and the Internet, research a company t
ID: 367487 • Letter: U
Question
Using your textbook, LIRN-based research, and the Internet, research a company that has utilized Information Systems in a management and decision-making capacity. Answer and respond to the following questions in a 4-6 page APA formatted report: 1. How and what did they do in order to gain competitive advantage using Information Systems technologies? 2. Discuss implementation plans for using Information Systems and disseminating information. 3. How did the company use the management of Information Systems to bring or add value to the firm? 4. What type of Enterprise-wide Information Technologies currently exist that connects the organization that produces a cross-functional company? 5. What planning was involved in the deployment and implementation of Information Systems?
Company: DELL INC
Subject: Management Information System
Write more than 800 words.
Explanation / Answer
a). Supply chain management
b). Enterprise resource planning
c). Electronic data interchange
d). Order management system
e). Customer relationship management (CRM)
dell use IT inventory management , online system and web pages for customers to get all information.
Customer relationship management (CRM)
Dell's CRM framework is for the most part utilized by Marketing, Finance and Manufacturing Department. It office by 3 sorts of programming which is "Hotlink", promoting mechanization programming; "Head Page", specially crafted Web pages containing buy information; and "Expert clearness". Showcasing group utilized "Hotlink" to observing client and market patterns which can powerful focusing on and correspondence on ongoing. Dell get nearer with its extensive client by utilizing "Head Pages" which is a paperless requesting process for arrangement, requesting, administrations, bolster, and tweaked PCs as per client's need. As indicated by Michael Dell, Premier Pages was to increase less data about clients – they definitely think about them – and more to make a genuine win-win circumstance. The procedure of Premier Pages to understanding client's need is starting when the client arranges the PC and the PC will worked after the request was affirmed. "Professional Clarity" have the profoundly investigative capacities which ready to featured and coming about the positive and negative of business ranges and furthermore separate the deal by locale. Administration group utilized "Expert Clarity" to gauge the organization's pattern and triumphs, get to client's statistic data, deals history and exchange relationship.
By utilizing CRM, Dell has turned into a PC businesses pioneer in administration and consistency. Dell has coordinate extensive connections and develops an extremely solid association with clients through custom building and direct plan of action. CRM enhance the procedure administration and the exactness of client's data of Dell. These helping Dell decrease client's protest, estimating and meet the client's requests, conveyance brilliant items and administrations to the clients and expanding the business volume. Dell can talk about together with its clients on the specialized arrangements and give an assortment of inner specialized apparatuses to clients who have spare client's opportunity and friends cost. Dell has satisfied client current needs and necessity and additionally following their client changing requests and desires through CRM framework. With this framework, Dell's showcasing group ready to order and focus on their potential clients. Besides, Dell can streamline data sharing between offices. In particular, this framework have empowers Dell in one-on-one association with clients, enhance clients' fulfilment and dependability and boosting organization's benefit.
a). System investigation – 1. Feasibility study
b). Organisational study
c). Data design
d). System maintenance/ evaluation
Related Questions
Navigate
Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.