FedEx Logistics and Customer Service Read the overview below and complete the ac
ID: 367257 • Letter: F
Question
FedEx Logistics and Customer Service
Read the overview below and complete the activities that follow.
In addition to delivering millions of packages, FedEx also handles expedited freight shipments. These are heavy palletized shipments that travel to their destinations using trucks and aircraft. FedEx operates the largest fleet of aircraft in the world. The Indianapolis hub enables FedEx to handle these expedited freight shipments.
CONCEPT REVIEW:
Logistics capability and cutting edge tracking technology, such as satellite equipped trucks, enable FedEx to provide its customers with unique business offerings like their elite Custom Critical service. FedEx has developed a well coordinated system that combines advanced technology, a vast array of equipment and depth of experience. As a result of these strengths, FedEx views itself as a communications expert.
Multiple Choice:
1.How does FedEx ensure uniform cargo distribution?
a)By combining large size packages with small packages, b)By standardizing the weight, c)By limiting the number of package sizes, d)By combining the heavy packages and light packages, e)By requiring a footprint no larger than 16 sq feet and no taller than 70 inches, f)By limiting the length and width but not the height.
2. How does a shipment qualify as freight?
a)Must travel only by truck, b)Weigh at least 151 lbs, palletized, stackable, fork lift friendly, and shrink wrapped or banded for stability, c)The airline agrees to special waivers, d)Customer delivers the freight to the nearest airport, e)Must pay a large freight surcharge, f)Must meet industry standards.
3. Why does FedEx palletize their freight shipments?
a)To provide access to all four sides, b)Airlines require pallets, c)Freight customers prefer palletization, d)To comply with regulations, e)Pallets are available and economical, f)Freight customers own the equipment needed to handle pallets
4. Which statement best describes FedEx's Custom Critical service?
a)These shipments must travel by air, b)FedEx treats all shipments as critical, c)Elite division that provides fast door-to-door for urgent freight, valuable items, or hazardous goods, d)The shipment must have a very high value to qualify for this service, e)Customers must pre-register to use this service, f)Customers using this service are required to purchase insurance.
5. How does FedEx determine if a shipment is running on time?
a)The dispatcher and driver make this determination, b)Rely on the dispatcher, c)Rely on the Internet, d)FedEx does not make this determination, e)Monitor the satellite equipped truck's longitude and latitude, f)Require the driver to call in every hour.
6. Which statement best describes the Custom Critical fleet?
a)A large fleet of average size trucks, b)A fleet of tractor trailers, c)A fleet of econoline vans, d)No specific unit size is stated, e)Five unit sizes from econoline vans to tractor trailers, f)The fleet is resized as needed.
Explanation / Answer
Let us solve these questions one by one...
Question No. 1.How does FedEx ensure uniform cargo distribution?
Answer: e)By requiring a footprint no larger than 16 sq feet and no taller than 70 inches
Reason: Because to qualify it is as a standard freight package of 2200 pounds it should have the same specification as given above and Fedex ensures the same to have a uniform cargo distribution.
Question No. 2. How does a shipment qualify as freight?
Answer: b)Weigh at least 151 lbs, palletized, stackable, fork lift friendly, and shrink wrapped or banded for stability
Reason: Because the word freight itself define as shipment for transporting goods so to transport it through different modes of transportation the shipment should weight more than 15,000 pounds for full truckload and reduce freight damage. It should be palletized for easy handling and stackable to arrange properly as a stacks. I t should be lift friendly so that can be lift easily using machines also can be shrink wrapped with cling film or other means to have better protection and stability of item being shipped.
Question No. 3. Why does FedEx palletize their freight shipments?
Answer: b)Airlines require pallets
Reason: There is a requirement of shipment which are shipped through airlines that is why FedEx palletize their freight shipments so that it can be loaded into airline containers which are specific in size. This is the reason freight shipments are in common so that they can be shipped through truck by road and then on airline using the same pallet.
Question: 4. Which statement best describes FedEx's Custom Critical service?
Answer: c)Elite division that provides fast door-to-door for urgent freight, valuable items, or hazardous goods
Reason: It is FedEx's specially created division for transferring the goods on urgent basis requirement of customer.
Question: 5. How does FedEx determine if a shipment is running on time?
Answer: e)Monitor the satellite equipped truck's longitude and latitude
Reason: FedEx uses advance available system using satellite to monitor the exact location of its shipment so that it can measure perfectly that its shipment is running on time or not.
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