Question 2 In terms of customer service issues, which of the following is the le

Question

Question 2

In terms of customer service issues, which of the following is the least likely reason for using a robust CRM?

  A CRM can optimize the information shared among departments, resulting in better management of existing accounts.

  A CRM can enable members of pertinent departments to have access to all the relevant information, enabling them to answer queries and resolve problems quickly and easily.

  A CRM can provide a company's marketing department with information needed to identify and target new customers.

  A CRM can provide a more rapid response to queries and concerns by forwarding the query to the right department.

Question 3

True or false? Data warehousing is the process of extracting data from a data warehouse.

  True

  False

Question 4

Paul has been working long hours. He is tired and distracted by family issues, so he has not been doing record updates regularly. There is a sudden power outage in the building and the last 15 records he has been working on have not been saved to the database. Which of the following best describes this data issue?

  Accidental data loss

  Accidental data leak

  Malicious data leak

  Malicious data loss

Question 5

Alejandra is using a flash drive that a friend gave to her to copy some financial records from the company database so she can complete a department presentation at home. She does not realize that the flash drive is infected with a virus that enables a malicious hacker to take control of her computer. This is a potential   to the confidentiality of the data in the files.

Question 6

True or false? The largest component of a database is a field.

  True

  False

Question 7

What is a DBMS wizard?

  A form on the screen that allows the user to enter or modify data

  A form that allows the user to retrieve data

  A software application that allows a user to create, modify, and maintain a database

  A type of hardware that allows you to create, access, and manage a database

Question 8

Just before a major layoff, a nervous employee uses his legitimate access to the company's database and begins downloading information related to the company that he might be able to use when applying for a new job—proposed projects, sales information, contact lists, and so on. Which threat best describes this database breach?

  Accidental breach resulting from incorrect (but not malicious) usage

  Unauthorized access by insiders

  Weak authentication

  Unprotected personal hardware collection

Explanation / Answer

Answer:

Question 2:

The correct answer is “A CRM can provide a more rapid response to queries and concerns by forwarding the query to the right department”.

Question 3:

The correct answer is False.

Data warehousing is a central location containing the extracted data from various external data sources such as Operational databases, files etc. The data stored in the data warehouse can be accessed efficiently.

Question 4:

The correct answer is “Accidental data loss”.

Question 5:

The correct answer is “potential vulnerability”.

Question 6:

The correct answer is False.

The major components of database are tables (containing both records and fields), forms, Modules, Queries and their Reports.

Question 7:

The correct answer is “a software application that allows a user to create, modify, and maintain a database”.

Question 8:

The correct answer is “unauthorized access by insiders”.

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