1. Which of the following factors is likely to have a positive impact on the suc
ID: 367231 • Letter: 1
Question
1. Which of the following factors is likely to have a positive impact on the success of a TQM program? Check all that apply.
A. TQM motivates employees and enriches jobs.
b. Employees are dissatisfied with working conditions.
c. TQM is used to improve the problem-solving skills of all employees.
d. Quality circle discussions do not include union leaders.
Source: Adapted from Daft, R. L., & Marcic, D. (2015). Understanding management (9th ed., p. 609). Stamford, CT: Cengage Learning.
Based on this graph, which of the following statements are true? Check all that apply.
Differences of opinion cause teams to produce poorer products.
Performance is very high at moderate levels of conflict.
Teams that agree on everything perform more poorly than teams that have some disagreements.
Source: Adapted from Daft, R. L., & Marcic, D. (2015). Understanding management (9th ed., p. 609). Stamford, CT: Cengage Learning.
Based on this graph, which of the following statements are true? Check all that apply.
Differences of opinion cause teams to produce poorer products.
Performance is very high at moderate levels of conflict.
Teams that agree on everything perform more poorly than teams that have some disagreements.
High Low Low Moderate High Amount of ConflictExplanation / Answer
TQM stands for total quality management which helps an organization to improve and become more capable in delivering quality to customers. It involves development of techniques and procedures that helps employees to keep check on their efficiency and motivates them to deliver effectively. TQM identifies the areas of improvement for the betterment of employees as well as organization.
Hence, it can be stated that the factors which are likely to have a positive impact on the success of a TQM program includes following:
TQM motivates employees and enriches jobs
TQM is used to improve the problem-solving skills of all employees
Quality circle discussions do not include union leaders
Thus, option a, c, and d are correct.
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