Question 1 0.1 pts Service businesses cannot incorporate quality standards True

Question

Question 1 0.1 pts Service businesses cannot incorporate quality standards True False Question 2 0.1 pts Kenneth is a mechanic who fixes Honda cars. He orders parts directly from Honda because its parts are created specifically to fit and function properly in its vehicles. Which advantage of standardization does this scenario illustrate? O Kenneth can charge more for a standardized product than a custom-designed product. Customers have more choices available to them The customer gets exactly what he or she wants Standardized products function uniformly all the time, so customers get a product that meets their expectations. Customers can mix and match components for a customized design. Question 3 0.1 pts If an employee's primary function in an organization is transforming resources into goods and services, then he or she is involved in financing. staffing crowdsourcing. operations management O customer relationship management

Explanation / Answer

1. False

It’s false that service Businesses cannot incorporate quality standards.

2. Standardized products function uniformly all the time, so customers get a product that meets their expectations.

3. Operations management

If an employee is involved with transforming resources into goods and services, then he or she is in operations management.

4. Marketing

All of the following could be process departments in this company EXCEPT a marketing department.

5. Firms sometimes find that it is more economical to lease an item than to purchase or make it themselves is true regarding how companies get the materials needed to create their products.

6. Thus, Irene is an operations manager.

7. This is an example of standardization.

8. Inventory control

The process of determining how many supplies and goods are needed and keeping track of quantities on hand, where each item is, and who is responsible for it within an organization is called inventory control.

9. This is an example of franchising.

10. Actual performance of the service provider's product typically occurs at the point of consumption.

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