Dora N, is a utilization review coordinator for a busy metropolitan hospital. Pa

Question

Dora N, is a utilization review coordinator for a busy metropolitan hospital. Part of her job entails finding community resources to help impaired patients manage more effectively in their homes. Transportation for impaired patients is one of the most difficult services for Dora to find in the local community. Dora's sister, Janice, recently opened a private escort service designed to provide transportation for impaired ciders to Dr.'s offices and clinics. The business is growing very slowly and Janice confides her frustration to Dora. "If only I had money to advertise.* Dora realizes that she can help her sister and solve her patient discharge problems by identifying potential clients from the hospital's database. In the next few weeks. Dora gives her sister the names and phone numbers 10 recently discharged patients. Janice contacts the patients and solicits 3 of them for her escort service. Identify the ethical issue involved. Consider Use ease from Dora's perspective. What was she trying to accomplish for her clients? If you were Dora's supervisor, what additional information would you gather? Should disciplinary action be taken? Why or Why not? Is there an ethical way for Dorn to "book up" her patients with her sister's escort

Explanation / Answer

1) The ethical issue involved here is that Dora didn't taken a formal permission from hospital management for furnishing patient details to her sister. This could hamper her as well as her sister's career.

2) She was trying to help her and as well her sister. I feel that by using her sister's business, she was easing her job also. Moreover, at the end of the day, the patients need some transport facility, and Dora is readily helping them with those facilities.

3) How did Janice solicit the patients business ? Did the patients feel violated that a company is contractting them instead of they contracting the company? How this affecting the hospital popularity as a whole.

4) Yes, Since personal medical information need to be safeguard in any case. She should be given strict disciplinary action of 3 days without pay. Also, she should be reminded about the ethics of hospital management staff and should be shown the document or video related to that.

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