8) Servioe blueprinting a Foouses on the provider\'s interaction with the custom

Question

8) Servioe blueprinting a Foouses on the provider's interaction with the customer B) Mimics the way people communi the schematic of a house to diagram a service process Cine of the folowing is NOT an example of production technology C) Determines the best time for each step in the process D) Uses A) CIM B) AIS. C) ASRSs D) CMMis 10) Another wary to look at Make or-Buy is A) Production or procurement B) Insourcing or outsourcing C) Insourcing or offshoring 11) Another name for process redesign is A) Process improvement B) Process outsourcing. C) Continuous improvement 12) When facilities are organized around products, they also are called: A) Continuous processes. B) Intermittent processes C) Scalable processes 13) Which of the following best describes vertical integration? A) Produce goods or services previously purchased B) Develop the ability to produce products that complement the original product. c) Build long-term partnerships with a few suppliers. D) Develop the ability to produce the specified good more efficiently than before. 14) A rice mill in south Louisiana purchases the trucking firm that transports packaged rice to distributors. This is an example of which of the following? A) Horizontal integration B) Forward integration. C) Backward integration D) Current integration 15) Virtual companies rely on a variety of supplier relationships to provide: A) Services on demand. B) Limited service options. C) Enhanced delivery options. D) Direct mass customization.

Explanation / Answer

9) Option D - CMMIs

Capability Maturity Model Integration (CMMI) is a process improvement approach through which organizations can learn and adopt the essential elements of effective processes. It provides support services for operating and maintaining the computer application in the production process.

10) Option A

Production or procurement

Make means production of the product and Buy means procurement of the product.

11) Option D

Process reengineering

Process reengineering (PR) involves the examination and redesign of business processes in the organization. Process reengineering (PR) involves analysis of the workflow and redesign of workflows to increase efiiciency and eliminate non value added tasks.

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