Business Case: You have just received an order from an Internet retailer for equ
ID: 366383 • Letter: B
Question
Business Case:
You have just received an order from an Internet retailer for equipment that you need for a business
presentation next week. Unfortunately, some of the equipment is damaged. Write a business letter to
the retailer in which you explain the damage, express your dissatisfaction with the shipment, and
describe what you want the retailer to do to fulfill your shipment. Invent your own details as needed.
Writing Task:
Develop a response that includes examples and evidence to support your ideas/claims, and which
clearly communicates the required message to your audience. Consider carefully the most appropriate
tone and how to best achieve that. Organize your response in a clear and logical manner as appropriate
for the genre of writing. Use well-structured sentences, audience-appropriate language, and correct
conventions of standard American English.
Keep in mind what you have learned about positive and negative messages in
What has been your company (and your) past relationship with the retailer? Do you
wish to continue working with this vendor?
As always in your formal writing assessments for this class, please do NOT include standard name, class,
date, information in the upper right hand corner. Instead, format your document exactly as you would a
business letter, with your name appearing as the author of the letter, in the signature block.
There are a lot of answer in Online.
Please doesn't copy from them.
Explanation / Answer
Business Letter to Internet Retailer
Kenny Thomas,
22, Golf Street, New Jersey,
609-882345901,
kenny_thomas@xyz.com
17/11/2011
The Manager,
Businesscart.com,
Lake View Street, Downtown - 806021,
New Jersey
Re: Damage in the Audio-Video Cable Cords ordered from businesscart.com
Dear Sir/Madam,
We, at the Kenny Sales Inc., have always had a great experience while ordering goods for our company from businesscart.com. Without an exception, we have always received our orders in time, in good condition and with exact specifications that we ordered. With similar expectations, we placed an order of 10 units of audio-video cable cords on 14/11/2017 order number - XR0167HZQ for an extremely important business presentation of our company. We appreciate your quick service as this time as well, our order was fulfilled much before the promised time.
Unfortunately, the quality of the cable cords are much below the standard expected norms and two of them are even in an unacceptable state. We have always believed and have ourself experienced that businesscart.com is synonymous to superior product quality and hassle free service. However, on this occasion, we were highly disappointed on receiving substandard quality products which no where matches the high benchmarks set by businesscart in our past interactions with the company.
To resolve the problem, I would appreciate if you could kindly arrange the replacement of the cable cords and provide the ones that matches our required specifications and quality standards. I am enclosing the copies of bills, receipts and courier acknowledgement copy. I look forward to a quick resolution from your end as our business presentation is scheduled on the first working day of the coming week.
Yours' sincerely
Kenny Thomas
Enclosure(s):
17/11/2017
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