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20) Work teams teams. A) cross-control B) cross-training C) cross-functional D)

ID: 366381 • Letter: 2

Question

20) Work teams teams. A) cross-control B) cross-training C) cross-functional D) cross-department 21) In the case of functional departmentalization, jobs are grouped according to A) tasks B) territories C) product lines D) customer flow 22) Departmentalization based on location. A) customer B) product C) geography D) process groups jobs on the basis of territory or physical 23) What kind of departmentalization would be in place in a government organization where different public service responsibilities are divided into activities for employees, children, and the disabled? B) geographic departmentalization C) process D) customer departmentalization departmentalization is poor communication across the different 24) A disadvantage of groups. A) geographic B) functional C) process D) customer 25) Marcus was asked to represent the cardiac unit as part of a Total Quality Management ToM) initiative that is aimed at improving the overali quality of care at his hospital. Other deprtments, such as orthopedics, neurology, oncology, and pediatrics also have representatives on this team. This TQM team is an example of A) a multi-cultural teanm B) a cross-functional team C) process integration D) an interdepartmental team

Explanation / Answer

20. C. Cross functional teams

21. A. Tasks

22. C. Geography.

23. D. Customer Departmentalization.

24. B. Functional.

25. B. A cross functional team