You are an assistant to Hannah Rose, the busy proprietor of Spa & Salon in New Y

Question

You are an assistant to Hannah Rose, the busy proprietor of Spa & Salon in New York, New York, and have been given a special assignment by your boss. Ms. Rose needs you to draft a letter to Beauty Brands asking about an apparent duplicate charge for a small trial order of Redken All Soft Shampoo and Conditioner. The New York location of Spa and Salon, a professional spa franchise operating nationwide, wanted to try the shampoo and conditioner. After hearing rave reviews about it at a recent convention, your boss had ordered a bottle of the conditioner ($16.99) and a bottle of the shampoo ($15.99) to test the product, but when Ms. Rose checked Spa & Salon’s business account online, she found what she believed to be a duplicate order. She wants you to write to Beauty Brands and ask about the apparent error

A few weeks earlier, she had ordered a set of 10 O.P.I Nail Lacquer because it was on sale for $40 and received two sets. Her account was charged $80. She did not take any action, making good use of both sets in her business. Ms. Rose had used Beauty Brands’ EasyPay feature, a one-click convenience tool online, for both orders. Now she worries that future orders may lead to costly duplicate shipments and double-charges. The order was divided into two shipments, each with a different order number: #95906 and 64426. Ms. Rose may order large quantities of the Redken Shampoo and Conditioner after trying the pending shipment.

OBJECTIVE Write a direct request letter to jim kerry, Retail Customer Service Manager, Beauty Brands, 725 Crockett St., Dallas, TX 75201. Inquire about the possible error with EasyPay

Explanation / Answer

Request to inquire about the possible error with EasyPay

From

John Kenny

Spa and Salon in New York, New York

16/11/2017

To

Jim Kerry

Retail Customer Service Manager

Beauty Brands, 725 Crockett St.

Dallas, TX 75201

Hi Jim,

I am writing this letter on behalf of Ms. Hannah Rose, Proprietor of Spa and Salon in New York. This letter is to express our concern over the order we have made on your website.

We, Spa and Salon are located in New York and have franchise all over the world. Our Proprietor Hanna Rose is inspired by your product and tried to use your product in our beauty services. Few weeks back Ms. Rose has ordered a set of 10 O.P.I Nail Lacquer and received two sets for which she was charged for both sets. We have used the product but now it has become a matter of concern. Ms.Rose has again ordered Redken All Soft Shampoo and Conditioner and when checked online on the business account of Spa and Salon, the order is found to be duplicated. She has used your Easy Pay feature for both the orders and the error has made us to think twice while ordering on your website. We would like get clarified on the error as we are planning to place order for the shampoo and conditioner after trial. If the bulk order gets duplicated it will be major concern for us.

I know you also would be interested in this matter as it is beneficial for your company if we use your product in our services. Feel free to contact me in case of any clarifications.

The shipment numbers are #95906 and #64426

Expecting your reply at the earliest.

Sincerely,

John Kenny

Personal Assistant

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