In my career, I have often heard colleagues and other health care employees comm

Question

In my career, I have often heard colleagues and other health care employees comment on renovations that are made and how “they could put that money in my paycheck”; however, think about how you feel when you choose a hotel to stay at – What do you look for? What do you expect? Would you stay there if the floors were dirty? If you didn’t feel safe? If the environment was “dated” and not modern? As you ponder these questions (you don't need to answer them for the assignment), realize that the same holds true for health care organizations. Patients expect a certain “environment of care” when they come in – and even more so because they don’t feel well.

Discussion Questions Directions: Respond to the following questions - you need to click on the drop box link above and then copy/paste these into a Word document to upload to the drop box.

Question # 1: Discuss the functions related to ECM - do not copy from textbook, put in your own words.

Question # 2: What lessons can an HCO learn from the hotel industry about hospitality?

Question # 3: How would you respond to an employee who said " Why is there new carpet in the surgery center waiting room - I want a raise instead!"

Fully answer each question in your own words

Reference information in the textbook to support your response

Explanation / Answer

1. enterprise content management in hospital management is replaced the hectic paper work related to patients. in this, the total information of the patient, is available in digital form, can get with a click. the accurate information will be available at finger tips and it helps the patients to complete service in less time with less cost. even to the management, it is easy to keep, maintain and store the data with condientially.

2. health care organizatinos can learn how to simplify the activities in hospitals, helps to identify what are the areas for better service, where the customer feels uncomfortable or what are the areas can be avoided. all these can be learn from hotels by HCOs. what are the basic requirements expected by the visitors, how fastly and accurately those services can be delivered, what are the ways to minmize cost and time in the service process, and so on. all these can be learn from hotels by health care organizations.

3. it gives a pleasent and warm look to the people who enters into the room. people do not feel it like a hospital where all are suffering with healthcare problems. the ambience of the place must be pleasant and which make them more comfortable. of course, people wont come here to look the carpets or how cleanly maintains the washrooms, but they also concern about these along with the main service what you provided them.

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