BU360-Managing Business Communications-Final Fall 2017 18. You are calling from
ID: 362936 • Letter: B
Question
BU360-Managing Business Communications-Final Fall 2017 18. You are calling from ABC Company to Emmanuel College to speak with someone in HR to give you a reference for a potential employee for ABC Company. When the receptionist answers the phone, what you would say. (Write it out in this space.) 19. Someone is calling you at ABC Company and you answer the phone. What would you say? (Write out what you would say here.) en communicating orally, you should also consider environmental factors and ro set-up. Why is this important? Give at least two example 20. Wh 21. When communicating orally, you should always have a plan B when it comes to using technology. What is an example of a plan B? 22. What are some examples of "sign posting" in written communication and why isit important? 23. Name at least three tips for excelling in communication through email. 24. When writing, it is always important to close with a Call to Action. Give an example. 25. List at least three ways we communicate nonverbally 26. What are five tips for effective public speaking?Explanation / Answer
1. “Hello Sir/Madam. (Greetings of the day). This is XYZ calling from ABC Company. We would like to bring a bright campus placement opportunity for the final year students of your prestigious college. Could you please connect me to the concerned HR representative of your College in this regard?”
2. “(Greetings of the day). This LMN from ABC Company. May I know who would you like me to connect you to?”
3. While communicating orally, the environmental factors and room set up may either facilitate the oral communication or could impede the same. Resorting to various techniques of oral communication by taking into account the environmental factors and the room set-up is hence necessary. For example, I would have to take the aid of the micro-phones when addressing to the mass audience by way or oral communication. In case of a communicating orally with few people, physically approachable at closer distances, then accordingly, the oral communication could be subtle yet powerful. It should not be a noise to the listeners but rather subtle to help reaching out to the listeners in more effective way.
4. In a mass audience, when a person is presenting a seminar using the Projector, laser pointer and a microphone to address the public, there could the possibility of technology failure if the Projector connected to the Computer crashes or conks off for a while During that period, a back plan B needs to be ready such as taking the large print-outs of the important slides that could have been presented before the audience with the help of MS PowerPoint otherwise. This shall help the audience to be in synch with the speaker even if the Plan A faliled.
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