PROBLEMS 5.1. In the explanation of the Taurus case, examples were given to illu

Question

PROBLEMS 5.1. In the explanation of the Taurus case, examples were given to illustrate each step in the planning road map, e.g. five customers were listed. For each step in the planning road map, give two new examples. The examples may apply to any product or service. Quality by Design to Increase Sales 179 Activities Main Outputs Define the opportunity List of customers and quality goals Discover customers' needs List of customers' needs Design the product Product designs Develop process and controls Process and controls designs Deliver results Product in customer's hands FIGURE 5.5 Quality planning road map. (From Juran Institute, 2013.)

Explanation / Answer

Step 1 : Define the opportunity

Step 2: Discover customer needs

Step 3 : Design the product

Step 4: Develop process and controls

Step 5 : Deliver results

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