Identify ALL the techniques for improving service productivity. (b) Create a 2X5

Question

Identify ALL the techniques for improving service productivity. (b) Create a 2X5 table and select any five of the techniques, and in a paragraph for each of the five techniques, describe and include an example using a specific service setting of your choice. Your presentation for part (b) must be in the 2 columns and 5 rows table. Identify ALL the techniques for improving service productivity. (b) Create a 2X5 table and select any five of the techniques, and in a paragraph for each of the five techniques, describe and include an example using a specific service setting of your choice. Your presentation for part (b) must be in the 2 columns and 5 rows table. Identify ALL the techniques for improving service productivity. (b) Create a 2X5 table and select any five of the techniques, and in a paragraph for each of the five techniques, describe and include an example using a specific service setting of your choice. Your presentation for part (b) must be in the 2 columns and 5 rows table.

Explanation / Answer

Following are the techniques for Improving Service Productivity

Following is the 5 techniques with examples:

Technique Description Improve Staff Sometimes it so happens that the staff members are not very well equipped with the knowledge the need to have to provide service. E.g. A service engineer visiting client place do not know ettiquettes to interact with customer. Imtroducting Information and Technology IT has played vital role in the built up of many of the companies which looks for enhancing their business efficiency. E.g SAP ERP installation automized the documentation, reduced manupilations and thus brought the clarity and visibility into operating of the organization along with quick data availability. Substituting Products Service Productivity can be improved by the introducing the new substitute service which is better. E.g. Usage of Email in stead of physical documents or paper is such one service. Introducing New Services Introducing a New Service exponentially enhances the user experience and convinience, adding to increased service productivity. E.g. Credit Card introduction eliminated the use of overdraft and is widely popular now. Reduce Mismatch between Supply and Demand If you are able to cater to the demand then you are efficient. But if demand is higher then what you can supply, you will loose customers to your competitors. Thus synchormarketing is needed to maintaing the balance between Supply and Demand. E.g If you are Air Service provide, you have more passengers demand than actual seats available, you will loose customers to competitors and thus balancing the supply and demand is very critical for your organziation

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