BUSI 11 CASE STUDY-CLOUD COMPUTING and ISVs The Cloud is causing monumental chan

Question

BUSI 11 CASE STUDY-CLOUD COMPUTING and ISVs The Cloud is causing monumental changes in the information systems services industry, In every city, you will still see the trucks of local independent software vendors (ISVs) driving to their client to set up and maintain local area networks, servers, and software. You'll know the trucks by the Microsoft, Oracle, and Cisco logos on their sides. For years, these small, local companies have survived, some very profitably, on their ability to set up and maintain LANs, connect user computers to the Internet, set up servers, sell Microsoft Exchange licenses, and Install other software on both servers and user computers. Once everything is installed, these companies continued to earn revenue by providing maintenance for problems that inevitably developed and support for new versions of software, connecting new user computers, and so forth. Their customers vary, but generally are smaller companies of say, 3 to 50 employees- companies that are large enough to need email, Internet connections, and possibly some entry- level software applications such as QuickBooks. 7 Questions To Answer: In your small groups discuss the 7 questions below and discuss potential answers to each question. Unlike previous case studies in this class, each student must write down and submit his/her own answers the end of class. Using the knowledge you've learned in class thusfar, summarize threats that cloud services present to ISVs Suppose your team owns and manages one of these ISVS. You learn that more and more of your client are choosing SaaS cloud services like Google for email, rather than setting up local email servers. 1. 2. What, if anything, can you do to prevent the encroachment of SaaS on your business? a. b. Given your answer to 2.a above, identify three alternative way you can c Which of the three responses identified in your answer in 2.b above respond. would you choose Justily your answer. 3. Even if SaaS eliminates the need for email and other local servers, there will still remain viable services that you can provide. Name and describe those 4. Suppose instead of attempting to adapt an existing ISV to the threat of cloud services, you and your teammates decide to set up an entirely new business, one that will succeed in the presence of SaaS and other cloud services Looking at businesses in and around your campus, identify and describe the IS needs those businesses will have in the cloud services world 5. Describe the IS services that your new business could provide for the business needs you identified in your answer to 4 above.

Explanation / Answer

1.Threats that cloud services present isvs.

In many instances, ISVs are turning to software-as-a-service (SaaS) platform vendors — companies that are equipped to accommodate the infrastructure and throughput demands of a commercial application vendor. With a SaaS platform vendor, the ISV’s commercial applications can be deployed and scaled immediately to meet market demand. What’s more, the SaaS platform vendor is better equipped to accommodate the ups and downs of the demand based business with scalability available from a subscription-based service offering.

Better yet, the ISV is freed from a never-ending stream of infrastructure upgrades and can instead focus on making its products as innovative as possible — unburdened by hardware and software maintenance requests and support questions, security initiatives, and network troubleshooting. When evaluating SaaS platform vendors, ISVs should consider the following:

2.a)

Software as a service (SaaS) is a software distribution model in which a third-party provider hosts applications and makes them available to customers over the Internet. SaaS is one of three main categories of cloud computing, alongside infrastructure as a service (IaaS) and platform as a service (PaaS).

B.

Compare the cloud services of Azure, AWS, and Google

C.

Azure

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3.

McAfee SaaS Email Protection and Archiving, including the following:

Email Archiving
Email Encryption
Email Protection and Continuity

4.

In today’s cost-sensitive market with tight budgets, ISVs have to decide if there is a business case to build a Cloud to run their production software or host SaaS solution in a public Cloud or hosted Cloud. There are many qualitative and quantitative factors to consider. Qualitative analysis can include new or existing software solution, security, compliance, availability, global reach requirements, IP protection, existing IT resources in-house or lack there-of, etc. Quantitative analysis can include cost per user considering cost of compute, network, storage, support, training, software license, third party integration, human resource cost for development and support, etc.
It is easier to do the above analysis for Test environments, where you would need a large number of resources for a short period of testing time. Hence, public IaaS providers can be cost effective if there are no major concerns on Security, Compliance or IP-Protection. In such situations, ISVs can develop software using in-house environments and use public Cloud (or hybrid Cloud) for test environments.
ISVs should consider Cattle and Pet strategy (just like a cow in a cattle where if one cow dies, it gets replaced without any big impact to cattle, a server or a VM instance in cloud should be treated the same where if one server goes down, there should not be any impact on the functionalities of the cloud solution. This is unlike a pet – or a traditional server in legacy environment – where a pet requires care and create impact if something happens to it) in architecting the software for Cloud to reach higher availability. One should not have a Pet instance that cannot go down. Instead software solution should have failover capabilities and also load balancing capabilities so any server should be replaceable just like a cow in a Cattle. Following are some generic statistics of reliability in Cloud compare to Legacy environments:

Legacy has 99.9% reliability for Applications and 99.999% reliability for Infrastructure
Cloud has 99.0% reliability for Infrastructure and 99.999% reliability for Application

5.

Domain 1 – Infrastructure & Environment
Domain 2 – Virtualization & Abstraction
Domain 3 – Automation and Orchestration
Domain 4 – Customer Interface
Domain 5 – Service Catalog

6.

1.Meeting customer demand

2.Increased revenue
3.Offer differentiated solutions
4.Strengthen customer relationships
5.Drive Innovation

7.

Modern Transformation of the cloud

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