in OM. resulting in lost sales in a store is an example of inventory 32. One of
ID: 360008 • Letter: I
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in OM. resulting in lost sales in a store is an example of inventory 32. One of the following statements is incorrect a A product that typically lasts at least three years is called a durable good b. A toothbrush is an example of a "mon-durable" good c. Both goods and services can be standardized for the mass market or customized to individual needs d. Customer participation in manufacturing processes and activities is generaily high e. Customers and service providers often work together to co-produce a service A verticalnersion soalegs provides a firm more control in managing the value chain TNe organnin that ousources sill retains ownership of the outsourced process or function 3Ose of the olowing sttements is incomect The organination c A vale chain is oiegative of goods and services to create value--while a caion of plysical goods dhoportional increases or decreases in perceived benefits as well as price orant re ultto netchmpin supply chain is more intermally-focused on the value ed toincreasing value is to maintain perceived benefit, while reducing price or cost 14 One of the ollowing statements is incorrect a Value can be increased by adding services to customer benefit packages even when the quality or fetures o cannot be improved ompanies to increase services in their The fiows on value has forced many traditional goods-prodacing c ustomer Imeits package while reducing their prices 8. A cvnpeuitively dominunt d A value chain can be considered a cussomer experience is ofhen called a value proposition c "cradlie-to-grave" model of the operations function e A valus chain begins by first isemify ing the needs of suppliers since quality products depend greatly on the 5. One ofthe llowing stanements is incomect man e services might include·line taing services, billing, and wanamy ervice maintenance, and Sield repair services,recycle and re svises is on gaining a cussomser while that of post-groduction services is on ervices and post-sale services he lu of peti koping the vale ch is more inclusive than a supply chain e A value chuain views an organination rom an integrative perspective of goods and services while a supply thin s~_ mainly on the creation of physical good. 36. Ose of the Sollowing statements is incornect oday use a halanced scorecard consisting of a number of performance measures. These include ple hom line" of profiL people and planet. nd reporting performance results can be a motivanoe for many workers mportant measurement category in business is financial c The only d Returs on asets would normally be classified as a profitability measure e Good custiomer satisfaction mcasurement systems are designed to provide information about future buying behanso 37 One of the followsngments is nemect a The primary parpose of the Baldrige National Award program is to peowide compunies with a framework for perfonmance excellence and impeovesent through self-assessmen h In the Baldrige Award criteria, the Business Results catepory Financial Market, Process Product, Leadership, Employee, and Customer Satisfaction c The Leadership category of the Baldrige c consists of five ouncome metrics related to criseria includes how an organization addresses its public and d. Employee satisfaction might be considered as a lagging indicator of employee tumover e The balanced scorecard is designed so it's linked to an organization's strateg ee of the following statements is incorrect ities ahity to achievbt before a firm should identify competisive prioniteExplanation / Answer
33:-e
Value chain cannot be increased by maintaining the perceived value, infact should enhance the perceieved value through more satisfaction oriented service.
34 ans: A
Value cannot be increased by improving the service or satisfaction .value generated in any service is directly proprionao to the satisfaction and the realisation of service .
36:c
Finance is not the only measurement for the company performance. There are many other index which can be used to tracking performance. For eg: workers productivity, customer satisfaction or promotion score from customers, on time delivery etc.
37:c
Leadership category award is about the leadership quality for that particular organisation
Employee satisfaction not a lagging indicator of
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