As illustrated in this week\'s readings, sometimes supervisors are tempted to al
ID: 359817 • Letter: A
Question
As illustrated in this week's readings, sometimes supervisors are tempted to allow potential problems to go unaddressed (i.e., operating under the assumption that the situation will, eventually, correct itself). In most, if not all cases, however, rather than correcting itself, the situation usually escalates and has a negative impact on productivity and workplace morale. Reflect back on one or more situations in your current or former workplace where a supervisor neglected to effectively address a situation that evolved into a greater issue resulting in disciplinary and/or even legal actions by one or more employees. How could the supervisor have handled the situation better?
Explanation / Answer
I work for a mobile phone company in India. To sell any mobile, first it has to pass various tests conducted by BIS. We have a dedicated team in our company to ensure that all our phones get the BIS certificate. Let us name this team as team B.
In team B, there was no co-ordination between the team manager and his sub ordinate. Also, there were difference of opinions and continuous conflicts between two. Team B is part of the product team of the company. HOD of the product team was aware of the relation between two and ignored it assuming that they would eventually sort it out themselves. But, the conflict between two went on worsening day by day. One day, product team realised that BIS certification of few new phones ot be launched into the market hasn't been done where as actually it has to be done much before. They have crossed the timelines and not have worked on it. As a result of this, the product launches were delayed by few months and we lost market share since we didn't have models to supply to market. BIS certifications were not done because of lack of agreement and co ordination between the two menbers of BIS team. Had the HOD addressed the issue much prior, company wouldn't have lost sales and market share.
The HOD should have done the following rather than ignoring it:
> He should have spoken to them individually to understand each person's view and issue. Then he could have spoken to them together and tried to find a common ground for the both.
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