Select one of the following communication styles: emotive, directive, reflective

Question

Select one of the following communication styles: emotive, directive, reflective, or supportive.

Choose a different communications style for a customer.

Write a 1,000 words in which you address the following:

Identify and describe the selected communication style.

Identify and describe the customer's communication style.

Discuss changes you would need to make in your style to better communicate with this customer.

Provide at least three specific examples of things you would say or do to demonstrate this adaptation.

Explanation / Answer

Ans...
The preferred style of communication can be defined as the way an individual prefers to convey information, feelings and ideas in a manner most comfortable with them.
The preferred style of communication is emotive. The emotive style of communication is characterized by enthusiasm, extrovert ion and dominance. A sense of dominance is also seen through. The benefits of this style are:
The speaker is able to persuade the audience/listener easily.
This style of communication is entertaining and lively.
Individuals with this style of communication are generally good speakers.
The roadblocks associated with this kind of style if displayed in excess is:
The listener might feel like he/she doesn't get the chance to speak.
As this style of communication is spontaneous and lively what the speaker says might not be taken seriously.
The other preferred style of communication willing to be flexed is reflective. This style of communication is characterized by individuals who are introverts and prefer to think through their ideas before speaking. This style of communication is preferred because it complements the emotive style of communication and thus balances out its roadblocks. Also helps an individual to think before emotive his /her ideas.

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