True/False questions are worth 1 point each. 1. T F Some of the operations-relat
ID: 359754 • Letter: T
Question
True/False questions are worth 1 point each.
1. T F Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labor requirements.
2. T F All organizations, including service firms such as banks and hospitals, have a production function.
3. T F An example of a "hidden" production function is money transfers at banks.
4. T F Customer interaction is often high for manufacturing processes, but low for services.
5. T F Production processes are being dispersed to take advantage of national differences in labor costs.
6. T F One reason for global operations is to gain improvements in the supply chain.
7. T F A product will always be in the same stage of its product life cycle regardless of the country.
8. T F An organization's behavior will be optimized if each of its departments optimizes their behaviors independently.
9. T F SWOT analysis identifies those activities that make a difference between having and not having a competitive advantage.
10. T F Managers at Arnold Palmer Hospital take quality so seriously that the hospital typically is a national leader in several quality areas—so that continuous improvement is no longer necessary.
Multiply choice
11. Which of the following are the primary functions of all organizations?
operations, marketing, and human resources
marketing, human resources, and finance/accounting
sales, quality control, and operations
marketing, operations, and finance/accounting
research and development, finance/accounting, and purchasing
12. The five elements in the management process are
plan, direct, update, lead, and supervise
accounting/finance, marketing, operations, and management
organize, plan, control, staff, and manage
plan, organize, staff, lead, and control
plan, lead, organize, manage, and control
13. Which of the following statements about trends in operations management is false?
Job specialization is giving way to empowered employees.
Local or national focus is giving way to global focus.
Environmentally-sensitive production is giving way to low-cost focus.
Rapid product development is partly the result of shorter product cycles.
All of the above statements are true.
14. Gibson Valves produces cast bronze valves on an assembly line, currently producing 1600 valves each 8-hour shift. If the productivity is increased by 10%, it would then be
180 valves/hr
200 valves/hr
220 valves/hr
880 valves/hr
1760 valves/hr
15. Which of the following represent reasons for globalizing operations?
to gain improvements in the supply chain
to improve operations
to expand a product's life cycle
to attract and retain global talent
All of the above are valid.
16. Which of the following is true about business strategies?
An organization should stick with its strategy for the life of the business.
All firms within an industry will adopt the same strategy.
Well defined missions make strategy development much easier.
Strategies are formulated independently of SWOT analysis.
Organizational strategies depend on operations strategies.
17. Which of the following statements best describes the relationship between quality management and product strategy?
Product strategy is set by top management; quality management is an independent activity.
Quality management is important to the low-cost product strategy, but not to the response or differentiation strategies.
High quality is important to all three strategies, but it is not a critical success factor.
Managing quality helps build successful product strategies.
Companies with the highest measures of quality were no more productive than other firms.
18. When a sample measurement falls inside the control limits, it means that
each unit manufactured is good enough to sell
the process limits cannot be determined statistically
the process output exceeds the requirements
if there is no other pattern in the samples, the process is in control
no investigation is necessary until another sample value falls outside the control limits
19. Which of the following products is likely to be assembled on a repetitive process line?
automobiles
personal computers
dishwashers
television sets
all of the above
20. An assembly line is an example of a
product-focused process
process-focused process
repetitive process
line process
specialized process
21. Examples of the impact of technology on services include all but which of the following?
credit cards
bar-coded data
electronic key/lock systems in hotels
ticketless air travel
satellite-directed navigation systems
22. Ethical and environmentally friendly processes include which of the following?
emission controls
recycling
efficient use of resources
reduction of waste by-products
all of the above
23. Which of the following illustrates an activity that does not add value?
training employees
ordering parts from a supplier
making a part
accumulating parts in front of the next work center
delivering the product to the customer
24. Which of the following statements regarding ethical and environmentally friendly processes is true?
Operations managers can be environmentally sensitive, but they must avoid following a low cost strategy.
Processes can be environmentally friendly or socially responsible, but not both.
Operations managers can be environmentally sensitive and still follow a low cost strategy.
Using energy-efficient lighting saves so little that it should not be labeled environmentally friendly.
The only business strategy consistent with ethical and environmentally sensitive management is the differentiation strategy.
Explanation / Answer
Answers as follows
repetitive process
Operations managers can be environmentally sensitive, but they must avoid following a low cost strategy.
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