DATA SYSTEMS MANAGEMENT & DESIGN Your company is consulting with a top client, A
ID: 3595346 • Letter: D
Question
DATA SYSTEMS MANAGEMENT & DESIGN
Your company is consulting with a top client, ABC, on a project to implement a new system to process orders more quickly. As with your company, ABC places customer satisfaction as a top priority. You are asked to head up a team to gather more information for the new order processing system so you can then move on to data and process modeling. Below is an organization chart for your client.
ABC CEO
VP Production VP Sales VP IT
Production Director Sales Director IT Director
Production Associtate Order Processing & Order Shipping IT Associate
Associate
1. Determine which employees you would need to interview from the company and why.
2. Develop a partial list of interview questions that you will ask when you conduct the interviews. Include at least two open-ended questions, two closed-ended questions, and one range-of-response question.
3. What other fact-finding techniques can you utilize? How will these be helpful to your investigation?
4.Create a data flow and process symbol diagram that could be used to show the data flow of a customer placing an order for a product.
5. Consider a data dictionary that would store information from the data flow diagram you created. List the data elements and the attributes of each data element (name,
alias, type and length, default value) that would be needed for the piece or pieces of data that are entering and exiting the data flow diagram you created.
6. Create a decision table with two conditions that could be utilized in the process of calculating a bonus for a sales associate.
Explanation / Answer
Answer 1) Production Director : As he is the one who keeps a close eye on the manufacturing of the various products into the firm. So can have good knowledge about the products and how much time they take to get processed.
Order Processing and Order Shipping Associate : They are the ones who deal with the products most closely. They will have the best knwoledge of the products regarding their processing time, delivery time etc. Therefore they should definitely be interviewed.
Only these two profiles need to be interviewed before implementing the new system.
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