Question 1 1. What do the operational components of a CRM accomplish? Improve da

Question

Question 1

1.      What do the operational components of a CRM accomplish?

Improve day to day interactions with customers

Identify Customer preferences

Determine product location

Automate customer responses

2 points

Question 2

1.      Which of the following tracks inventory across the organization?

Supply Chain Management (SCM)

Enterprise Resource Planning (ERP)

Business Intelligence (BI)

Content Management System (CMS)

2 points

Question 3

After working at the same firm for 3 years, your senior leadership has developed a process that completely reworks how your job is done. What level of change is this?

Automate

Informate

Transform

Recreate

2 points

Question 4

On a recent trip to my local grocery store, I noticed that ping pong balls are available for sale in the same aisle where beer and other spirits are sold. What component of a CRM likely made the management at this store consider placing these items next to each other?

Operational

Collaborative

Analytical

Direct

2 points

Question 5

Software that helps analysts describe business processes and create business process models are known as what?

Data flow diagram tools

Entity relationship tools

Data modeling tools

Process modeling tools

2 points

Question 6

The result of a redesigned business process often means _______________ ways of doing business.

performance based

managed

streamlined

redesigned

2 points

Question 7

What is an enterprise resource planning (ERP) system?

A set of information systems tools that are used to manage an organizations resources and enable information flow within and between processes.

A system that enhances the reputation of an organization

An outdated and cumbersome information system

A web based data customer collection system

2 points

Question 8

What is the largest benefit of a successfully implemented ERP system?

Virtualization

Cost

Customer support

Efficiency

2 points

Question 9

Which of the following can be used to gain insights into the preferences of customers?

ERP

SCM

CRM

BI

2 points

Question 10

The outputs of one step in the traditional SDLC flow as inputs into the next step. Because of this it is said to follow what type of method?

Waterfall

Step

Absolute

Flow

Improve day to day interactions with customers

Identify Customer preferences

Determine product location

Automate customer responses

Explanation / Answer

Answer1:

Improve day to day interactions with customers

example of CRM tools :zoho,Salesforce CRM etc

Answer2:

Supply Chain Management (SCM)

Answer3:

Automate

Answer4:

Analytical

Answer5:

Data modeling tools

Answer6:

redesigned

Answer7:

A set of information systems tools that are used to manage an organizations resources and enable information flow within and between processes.

Answer8:

Efficiency

Answer9:

BI

thease tool give isights to cumstomers busssiness

example: Microsoft SharePoint,Sisense,Pentaho etc

Answer10:

Waterfall

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