EduTech is a publisher that provides high quality digital educational products t

Question

EduTech is a publisher that provides high quality digital educational products to instructors and students. When new employees are hired, they must attend extensive trainings and demos of the company's products to learn about their functionality and the customers' experience with the products. Annually, the company sends all its employees and managers on a retreat to take mandatory classes on customer relations and office leadership that address skills related to listening, consistent communication, and handling change without compromising values. This scenario is most closely related to developing

Explanation / Answer

Human relations skills.

This scenario is most closely related to developing human relations skills. As the company is focusing on developing human relations skills with all these activities as the focus on all these activities are to behave and interact well with the customers and sharpening the new employees’ soft skills.

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