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ine Co ?Watch Live Premier L X Polr er . Bacon O?LocalBAconscorre Fa · Clean Water Action Apply: Human Rights andor . Watch ussions > On-line Discussion 6 This is a graded discussion: 2 points possible due Apr 2 at 12.5 On-line Discussion 6 Harpal these tatistical quality control (SQc) can be echniques may be utilized for SQC ) B Briefly describe one recent situation in which you were xperienced the impact of poor service quality Search entries or author Unread Reply Replies are only visible to those who have posted at least one reply 45 Home 4 0 R1?Explanation / Answer
Answer: (a)
Statistical Quality Control can be carried out in three ways as below
In any business, these three forms of SQC can be used based on the need and requirement in that business environment. Yes, all the three techniques are widely utilized as a approach of SQC in business processes.
They are dissimilar: because of following reasons as below
Descriptive statistics mainly explain the statistics of the data like mean, mode, median or central tendency for the data under investigation.
Statistical process control usage the structure method of ensuring the process run under the control limits which ensures that the process runs under chance causes only and assignable causes are removed from the process.
Acceptance sampling: this SQC is basically for ensuring that the sampling process is OK and right sampling technique was utilized in the statistical quality control process. This technique talks about the sampling technique only.
These three can be utilized together for any process in the business. The first will explain the data and their central tendency for the data of the process. Then the statistical process control can be used for calculating the capability of the process and to ensure that process ruins without any assignable causes in it. Then the acceptance sampling can be used for application of sampling technique on the production process.
Answer (b)
Poor product quality : Recent MNC cars which are manufactured by the leading OEM manufacturer, observed with major issues in the ABS (Air Bag system) in the Cars. For this reason the cars are called back at dealer for correction.
Poor Service Quality: We have seen that major car manufacturer of foreign countries, do not have right service network in India country, which makes a poor service issues for the car owners during the warranty intervals.
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