Hello: I recently upgraded from XP to W7, and then reinstalled Office 2002 Pro f
ID: 3563224 • Letter: H
Question
Hello:
I recently upgraded from XP to W7, and then reinstalled Office 2002 Pro from the original CD.
I also installed Office 2002 SP3 and the Compatibility pack.
Word and Powerpoint files (.doc, .docx, .ppt and .pptx) open without problems.
When I try opening Excel files (.xls or .xlsx), Excel hangs permanently.
I have extracted this error message text:
Problem signature:
Problem Event Name: APPCRASH
Application Name: EXCEL.EXE
Application Version: 10.0.6501.0
Application Timestamp: 3fcd98a3
Fault Module Name: StackHash_d0bb
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521ea8e7
Exception Code: c0000374
Exception Offset: 000ce753
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 6153
Additional Information 1: d0bb
Additional Information 2: d0bbfd02d738df765e7b5d221fcb4c58
Additional Information 3: 1612
Additional Information 4: 1612cd65b228bae4c43025e011d5d2e6
What can I do to solve this problem, please????
Explanation / Answer
Office 2002 is also known as OfficeXP and you posted to an Office 2003 group
Office 2002 is not fully compatible with win7 though most problems are with Outlook.
Not all winxp PC's can be upgraded to win7, if your PC maker or motherboard maker in the case of a generic desktop doesn't supply win7 specific drivers you cannot necessarily expect the system to function without problems, if at all.
Try clean booting the PC
Then repair your office installation, then start Excel itself and see if creating/saving a new workbook completes ok
If it does within Excel use File>Open to open an existing data file, which I assumed is located in your Libraries on the local drive.
Related Questions
Navigate
Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.