You own a dry-cleaning business. Your employees are typically college students,

Question

You own a dry-cleaning business. Your employees are typically college students, with a few others as well. You have decided you want to find out about and cut down on customer complaints. What could you do to initiate a program for your employees to learn customer complaints, but not perpetuate them? Write suggestions for rewarding employees that wouldn't reward them for losing complaints, getting customers to submit false complaints, or ignoring complaints. You want your employees to solicit real customer concerns and then find ways to solve them.al Question

Explanation / Answer

I Would motivate my employees to increase the productivity of dry-cleaning business through streamlining the process by soving complaints I would set an extra variable pay for the employees taking the initiative to  learn customer complaints I would set a process through which without giving feedback, their dry-cleaning process won't be complete I would provide 5% of one laundry job to the employee for learning customer complaints I would also appoint star performer of the month based on volume of complaints dealt by an employee I would try to give demos to employees during work to differentiate between genuine and false complaints

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