210 BUSINESS COMMUNICATION THIRD EDITION al PART THREE INCIPLES FOR BUSINESS MES

Question

210 BUSINESS COMMUNICATION THIRD EDITION al PART THREE INCIPLES FOR BUSINESS MESSAGES TABLE 7.1 Richness, Control, and Constraints of various Communication Channels Red indicates a major imitation, Green indicates a major strength. Control Constraints Richness Planning temmed?acy Coordination Communication When to Use Permanence + Resources Channel + Cues Ideal for asynchronous communication, matters that require documentation, and messages X Low v High ritten messages v Low that need to be crafted with a lot of thought and precision. Ideal for matters that require rapport-building. V Low to discussion, brainstorming, clarification, and High X Low X High immediate feedback. Preferred for sensitive communication and emotion-packed situations. Spoken Asynchronous Communication Channels X Low Email V High V Low For one-to-one or one-to-many business messages. Email is the dominant communication tool for private, written business messages, Messaging /including texting) X Low to X Low to Hign Medium Medium V Low For short, one-to-one, one-to-many, and many-to-many messages. Ideal for quick announcements and scheduling. Not well suited for important or complex business messages. Social media X Low to V High Medium to V High V Low to Medium For team and networked communication. Facilitates a one-stop work space containing project and meeting information, shared files. and communication platforms (see Chapter 8). Synchronous or Real-Time Communication Channels Phone conversations Medium to v High X Low to Mediuri V Low to Medium For one-to-one conversations between parties in different locations. A fairly rich communication channel to quickly discuss and clarify workplace issues. Conference calls Medium to V High X Low to Medium Medium to X High For team conversations. Typically less rich than one-to-one phone conversations because many participants do not provide cues continuously during the conversation. Web conferences/ webinars Medium to V High Medium to V High Medium to X High For team meetings/sales presentations. A richer form of interacting than conference calls but typically requires more coordination due to technology requirements. Videoconferences V High X Low to Medium Medium to X High For team meetings. A richer form of interacting than conference calls but typically requires more expensive equipment and careful scheduling and planning. Note: Table is modified and adapted from Pearn Kandola's The Psychology of Effective Business Communications in Geographically Dispersed Teams. *As a communication channel, messaging including teding isn't simple to classify. You can see in this table that messaging may be considered asynchronous. In the workplace, many professionals are not able to respond immediately because they are in meetings or events that make it difficult to respond immediately. Yet, in many situations, professionals Use messaging in a synchronous manner. See the section later in the chapter about instant messaging.

Explanation / Answer

1.Richness – Level of immediacy

2.Control – Degree to which communications can be planned & recorded, thus allowing strategic message development, planning.

3.Constraints – Practical limitations of coordination & resources.

The three communication channels ;

1. SPREADSHEETS richness: Low because the format is often rigid and standardized.

control: High because a lot of planning required.

constrain coordination: Low.

ideal for asynchronous communication, that requires values, graphs etc and large numerical data.

2. BREAKROOM CONVERSATIONS

richness: high.

control: Low.

constraint: low to high.

­ Two colleagues in the break room talk about their dissatisfaction. ideal for asynchronous communication.

3.BLOGS:

  richness: medium

control : High

constraints: High

blogs are information published on the websites and provide interactivity that distinguishes them from other static websites.

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