A service process has five steps. Every customer must go through Step 1, Step 2,

Question

A service process has five steps. Every customer must go through Step 1, Step 2, Step 3, Step 4, and Step 5. Step 1 has a capacity of 7.34 customers per hour, Step 2 has a capacity of 9.92 customers per hour, Step 3 has a capacity of 9.63 customers per hour, Step 4 has a capacity of 9.4 customers per hour, and Step 5 has a capacity of 7.7 customers per hour The process operates 8 hours per day. Use at least 4 decimals in calculation and answer. You must show your calculation steps on your spreadsheet. What is the cycle time of the service process in minutes per customer? The cycle time is minutes per customer.

Explanation / Answer

Total taken for the process = 7.34+9.92+9.63+9.4+9.7 = 43.99

Total time = 8 hours*60minutes = 480 minutes

Cycle time = 480/43.99 = 10.91 minutes per customer

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