1.Compose a list of guidelines and/or action items that can be used to improve t
ID: 354583 • Letter: 1
Question
1.Compose a list of guidelines and/or action items that can be used to improve the overall quality of telephone service. Explain the goal of each and describe how that guideline and/or action item would positively impact customer service.
2.Identify three emerging trends in customer service that you anticipate will affect your business in the future.
Are these trends positive or negative? Why?
What strategies would you develop to capture more “share of the customer” in the future?
Are there policies, processes, actions, or changes you would plan to keep your organization healthy and prosperous? Be specific.
Explanation / Answer
1: some of the important guidelines are
The major trends in customer service are online customer service management where customer complaints and other concerns are addressed with priority through online platform, using advanced analytics like machine learning for understanding customer requirement and buying behaboob ,based on that services can be customised.Another major thing is designing services with the help of customers. Service attributes are derived from customer changing preferences adn incorporating industry benchmarking qualities of service.
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