Product Recall CASE manufacturer is conducting a product recall after it was tim
ID: 354502 • Letter: P
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Product Recall CASE manufacturer is conducting a product recall after it was times and sent that information to the company: at a possible defect in the steering mechanism could Three mechanics each completed two repairs s of control in certain cars. The recall covers a span of three Average time for the first unit was 9.6 hours, and average time for the -prs The company sent out letters to car owners prom isng to second unit was 7.2 hors The dealer has suggested a rate of $110 sar the delfect at no cost at any dealership per repair h company's policy is to pay the dealer a fixed amount for each You have been asked to investigate the situation and to prepare a The repair is somewhat complicated, and the company expected report ng to be a factor. n order to set a reasonable rate for repairs, com- engneers ed hat a rate of $8 per repair would be appropriate, based on a 1. Prepare a list of questions that you will need to have answered in houry rate of $22 per hour and a 90 percent learning rate urty ater dealers began making repairs, the company received 2 Prepare a list of observations regarding the information d frat several dealers were encountering resistance from workers the case. e tet the fat rate was much too low and who were threatening to 3. What preliminary thoughts do you have on solutions/partal solutions conducted a number of repairs themselves, It was then Questions order to analyze this situation tse to work on those jobs. One of the dealers collected data on job to the points you have raised?Explanation / Answer
1. Questions to be asked to the company
(a) What is the break up of ideal time for individual tasks.
(b) In what range the learning rate can vary.
(c) What allowances in the time can be give according to the rigour of work.
(d) What is the indutry best practice for the given task.
Questions to the dealership
(a) What task is consuming the most time or causing the most difficulty to complete the job in time.
(b) First unit and second unit have task time of 9.6 hrs and 7.2 hrs, respectively which shows a good learning rate. Will it not come to the feasible level soon.
(c) Whether the same workers will attend to the task of repairing every day or they will be changed. If yes then why?
2. Observations
(a) Study the time of workers while they attend to the repair. Study the idle time and efficiency.
(b) Compare the efficiency to the standard task of this type and note deviations.
(c) Conduct the same study elsewhere, in some other factory and note the readings, including the learning curve.
(d) Compare with the previous data and see if there is a deliberate effort to delay the work.
3. The purpose of the analysis is to determine the most appropriate time for this task and the learnign curve related to it. The broader objective is to find out the standard time for repair after the workers become proficient at the task, to come up with correct wages.
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