o A large medical facility is experiencing too many missed appointments in its p
ID: 353672 • Letter: O
Question
o A large medical facility is experiencing too many missed appointments in its primary and specialty care clinics. The facility has noticed that not all patients respond well to reminder calls regarding follow-up appointments. Some patients do not answer calls and do not seem to respond to voice mail requesting they call the facility. The result is that many follow-up appointments are missed. Facility management have read articles that indicate people respond very well to text messages and would like to see which method provides the least amount of missed appointments. Missed appointments are tracked in the facility database on a monthly basis. define the critical value and the test statistic your analysis provided. • Provide the main finding of the study. What did you prove or fail to prove? • Provide recommendations based on your findings.
Explanation / Answer
Critical value is the appointment of patient with the doctor. Test statistic is the number on missed appointments tracked on a monthly basis.
Main finding: Main finding of the study is that patients do not respond well to reminder calls regarding follow-up appointments, they do not answer calls and do not seem to respond to voice mail requesting they call the facility.
Did prove: Based on the data collected about missed appointments, it is proven that a large number of patients miss follow-up appointments with the doctors because they do not respond to calls and voice mails.
Failed to prove: Through the analysis, it could not be proven whether patients would respond to text messages or not. It is just an information collected from an article that patients respond to text messages but it hasn't been proven yet.
Recommendations: It is important to develop strategy to provide the least amount of missed appointments. This can be done by sending text messages to the patients on regular basis regarding their follow up appointments with the doctors and tracking the patients appointments afterwards. This could be a successful strategy because patients can look at the text message again and again which would remind them about their appointment.
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