A customer has asked for a refund on a computer purchased from you. Your boss ha
ID: 3530457 • Letter: A
Question
A customer has asked for a refund on a computer purchased from you. Your boss has looked at the situation and finds the request unreasonable. The product in question has been repaired and returned and the customer admits continuing to use it, but complains that it does not do everything your firm advertised it would. Write a formal letter using block style. Tell the customer there will be no refund, but do so in a "you-oriented" way in which you have a chance of maintaining a relationship going forward.Explanation / Answer
Dear Customer,
Re: Purchase Order #
We are sorry that your recent shipment of supplies was defective. We understand your disappointment and apologize for any inconvenience that this may have caused your organization.
In an effort to improve the overall quality of our products and the way that they are being shipped, we have switched to a new delivery company and new packaging. This effort should prevent damage to our products and will expedite orders.
We have repaired your computer and have it shipped by the end of this week. There is no cost to you since this was an error on our part.
I am so sorry to hear that the computer does not satisfy you to the fullest but I assure you that it will not dissapoint you in the future, there will be no refund for this item as it is not in your policy and the product was also repaired. Moreover your request was personally delt by me so please keep calm and have faith in me and the product, it will serve you well.
We look forward to continuing serving your business and hope that you will continue ordering products from us. If there is anything else that we can do to reduce your inconvenience, please feel free to contact us.
Sincerely,
Name
Title
THIS IS THE CORRECT BLOCK STYLE, rate me now :)
Related Questions
drjack9650@gmail.com
Navigate
Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.